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ActiveIQ (MyAutosupport) and "Group"

 

A number of customers have tagged serial numbers with a "Group"-tag. This is seen by all users from the customers and also partners and NetApp employees. 

Is this capability still there? I can't see mto find where to add/change/delete this "Group"-tag within ActiveIQ(MyAutoSupport?

 

 

The new capabilites of "Custom Groups" and "Favourites" is per user and the "Workload tagging" is mor egranular... so neither of those can replace the above Group...

 

 

 

Re: ActiveIQ (MyAutosupport) and "Group"

I believe group creation and maintenance is done by opening a non-technical case with the group membership details provided to the SCA team (assuming you are authorized to request them).

Re: ActiveIQ (MyAutosupport) and "Group"

OK, I understand that Non-Technical Case is the process for internal going forward. I also understand that customers can change this themselves in their view of Product Information under "My Products"