2009-05-31 09:01 PM
Recently, the customer is complaining to many and too large the autosupport files received every week. So, I disable the autosupport.to and only enable the autosupport.noteto options in last week which they should only received a short message. However, the customer said they that cannot received any emails for the filers anymore. Even they do a autosupport test, they still cannot receive the email. Is this true for autosupport.noteto?
Also, I searched in the NOW site and found that only 'urgent events' will be sent out for the 'note.to' options. So, what are the 'urgent events'? Is there a list of 'urgent events'?
The ONTAP version of the filers are 7.2.2, 7.2.4L1 and 220.127.116.11
2009-06-11 03:08 AM
In recent versions of ONTAP, AutoSupport alerts NetApp to all events and the autosupport.to and noteto receipients only on critical and error status. See https://now.netapp.com/Knowledgebase/solutionarea.asp?id=kb16170 which explains how this works for different versions of ONTAP. The AutoSupport message matrices (http://now.netapp.com/NOW/knowledge/docs/olio/autosupport/matrices/) will tell you what events are classed as critical or error for each version of ONTAP.
2009-06-11 06:22 PM
Thanks for the info. Actually I have already checked this out. However, my question is; there are different terms which in here is "urgent event". This is confusing that whether the "urgent event" reference to the "critical" alert or including the "error" and "warning" alerts?
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