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Fas2020 not booting,stuck at BMC login

SUJIT1215
14,053 Views

Hi Guys, we have old Fas2020 in our lab.The login password was lost so i tried to go in the special boot menu to reset the password. I am connecting through a serial cable. I tried doing a power on/off several times of the netapp but it is stuck at the BMC login prompt screen. I tried running the below commands in the BMC login and below is the output. Please help..

re-init time           [bmc.reset.power:notice]: Hard reset by external power-cycle.

BMC Release 1.1

Press ^G to enter BMC command shell

pre-init time           [bmc.asup.queue:err]: Too many outstanding, undelivered AutoSupport messages - throttling.  *******THIS IS WHERE IT IS STUCK********

=== OEMCLP v1.0.0 BMC v1.1 ===

bmc shell -> system show

power          :on

fault          :pcm

reset          :off

name           :nasimslab1

product        :FAS2020

serial-number  :30000351

firmware       :primary

mellanox       :normal

nvmem          :enabled

bmc shell -> system power status

power          :on

1 ACCEPTED SOLUTION

baijulal
11,847 Views

Your issue could be this

 

https://kb.netapp.com/support/index?page=content&id=2015921

this article is no longer active since the Platform is End of support
https://kb.netapp.com/support/index?page=content&id=2015921

here is the solution from the Archive:

This affects all FAS2020, FAS2040, and FAS2050 systems.

Possible causes for BIOS boot failures are:
Loose connection of NVMEM battery
Dirty shutdown >>72+ hrs (depleting the battery completely) before powering
the system back on.
Improper DIMM replacement procedure
DIMM errors related to defective DIMM
DIMM errors related to memory control circuitry

Solution

1. Run the following commands in the BMC shell:
bmc shell -> priv set advanced
bmc shell*-> system reset backup
bmc shell*-> system power cycle
This will cause a dirty shutdown of your appliance. Continue? [y/N] y

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