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Facing issues with autosupport.

Hi Teches,

 

 

We are facing issues with autosupport in my environment. I am not able to trigger autosupport.  I have configured it properly but it is not working. Please find the configurations below.

 

EDCNETAPPCL01::> autosupport show -instance

Node: EDCFILER01
State: enable
SMTP Mail Hosts: XX.XX.XX.XX
From Address: EDCFILER01@telerx.com
List of To Addresses: allsanautosupport@telerx.com
List of Noteto Addresses: allsanautosupport@telerx.com
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: enable
Protocol to Contact Support: smtp
Support URL for HTTP/HTTPS: support.netapp.com/asupprod/post/1.0/postAsup
Support URL for HTTP/S PUT: support.netapp.com/put/AsupPut
Support Proxy URL:
Support Address: autosupport@netapp.com
Hostname Subject: false
NHT Enable: true
Performance Data Enable: true
Retry Interval: 4m
Retry Count: 15
Reminder Enable: true
Last Subject Sent: SHELF POWER SUPPLY WARNING
Last Time Sent: 6/28/2016 09:42:32
Maximum HTTP Size: 10MB
Maximum SMTP Size: 5MB
Remove Sensitive Data: false
Validate Digital Certificate Received: true
AutoSupport OnDemand Server URL: https://support.netapp.com/aods/asupmessage

Node: EDCFILER02
State: enable
SMTP Mail Hosts: 172.19.5.203
From Address: EDCFILER02@telerx.com
List of To Addresses: allsanautosupport@telerx.com
List of Noteto Addresses: allsanautosupport@telerx.com
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: enable
Protocol to Contact Support: smtp
Support URL for HTTP/HTTPS: support.netapp.com/asupprod/post/1.0/postAsup
Support URL for HTTP/S PUT: support.netapp.com/put/AsupPut
Support Proxy URL:
Support Address: autosupport@netapp.com
Hostname Subject: false
NHT Enable: true
Performance Data Enable: true
Retry Interval: 4m
Retry Count: 15
Reminder Enable: true
Last Subject Sent: SHELF POWER SUPPLY WARNING
Last Time Sent: 6/28/2016 09:17:53
Maximum HTTP Size: 10MB
Maximum SMTP Size: 5MB
Remove Sensitive Data: false
Validate Digital Certificate Received: true
AutoSupport OnDemand Server URL: https://support.netapp.com/aods/asupmessage
2 entries were displayed.

 

 

EDCNETAPPCL01::> autosupport history show
Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
EDCFILER01 5322
smtp sent-successful 1 100 6/28/2016 10:02:06
http ignore 1 - 6/28/2016 10:02:06
noteto sent-successful 1 100 6/28/2016 10:01:47
5321
smtp sent-successful 1 100 6/28/2016 09:59:16
http ignore 1 - 6/28/2016 09:42:52
noteto ignore 1 - 6/28/2016 09:42:52
5320
smtp sent-successful 1 100 6/28/2016 09:59:13
http ignore 1 - 6/28/2016 08:24:46
noteto ignore 1 - 6/28/2016 08:24:46
5319
smtp sent-successful 1 100 6/28/2016 09:59:11
http ignore 1 - 6/28/2016 07:51:19
noteto ignore 1 - 6/28/2016 08:24:40
5318
smtp sent-successful 11 - 6/28/2016 09:59:08
http ignore 1 - 6/28/2016 07:37:17
noteto ignore 1 - 6/28/2016 08:24:40
5317
smtp transmission-failed 15 - 6/28/2016 09 :17:53
http ignore 1 - 6/28/2016 07:33:58
noteto ignore 1 - 6/28/2016 08:24:33
5316
smtp transmission-failed 15 - 6/28/2016 08 :20:33
http ignore 1 - 6/28/2016 07:29:31
noteto transmission-failed 15 - 6/28/2016 08 :20:27
5315
smtp sent-successful 1 100 6/28/2016 06:41:56
http ignore 1 - 6/28/2016 06:41:56
noteto ignore 1 - 6/28/2016 06:41:53
5314
smtp sent-successful 1 100 6/28/2016 05:21:48
http ignore 1 - 6/28/2016 05:21:48
noteto ignore 1 - 6/28/2016 05:21:42
5313
smtp sent-successful 1 100 6/28/2016 04:48:08
http ignore 1 - 6/28/2016 04:48:08
noteto ignore 1 - 6/28/2016 04:48:05

Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
EDCFILER01 5312
smtp sent-successful 1 100 6/28/2016 04:34:53
http ignore 1 - 6/28/2016 04:34:53
noteto ignore 1 - 6/28/2016 04:34:50
5311
smtp sent-successful 1 100 6/28/2016 04:25:17
http ignore 1 - 6/28/2016 04:25:17
noteto ignore 1 - 6/28/2016 04:25:14
5310
smtp sent-successful 1 100 6/28/2016 03:37:44
http ignore 1 - 6/28/2016 03:37:44
noteto ignore 1 - 6/28/2016 03:37:41
5309
smtp sent-successful 1 100 6/28/2016 02:12:30
http ignore 1 - 6/28/2016 02:12:30
noteto ignore 1 - 6/28/2016 02:12:27
5308
smtp sent-successful 1 100 6/28/2016 01:41:42
http ignore 1 - 6/28/2016 01:41:42
noteto ignore 1 - 6/28/2016 01:41:39
5307
smtp sent-successful 1 100 6/28/2016 01:25:26
http ignore 1 - 6/28/2016 01:25:26
noteto ignore 1 - 6/28/2016 01:25:24
5306
smtp sent-successful 1 100 6/28/2016 01:10:15
http ignore 1 - 6/28/2016 01:10:15
noteto ignore 1 - 6/28/2016 01:10:13
5305
smtp sent-successful 1 100 6/28/2016 00:37:17
http ignore 1 - 6/28/2016 00:37:17
noteto ignore 1 - 6/28/2016 00:37:14
5304
smtp sent-successful 1 100 6/28/2016 01:22:16
http ignore 1 - 6/28/2016 01:22:16
noteto ignore 1 - 6/28/2016 01:22:16
5303
smtp sent-successful 1 100 6/28/2016 00:53:20
http ignore 1 - 6/28/2016 00:53:20

Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
EDCFILER01 5303
noteto ignore 1 - 6/28/2016 00:53:17
5302
smtp sent-successful 1 100 6/27/2016 23:11:09
http ignore 1 - 6/27/2016 23:11:09
noteto ignore 1 - 6/27/2016 23:11:06
5301
smtp sent-successful 1 100 6/27/2016 22:36:35
http ignore 1 - 6/27/2016 22:36:35
noteto ignore 1 - 6/27/2016 22:36:33
5300
smtp sent-successful 1 100 6/27/2016 22:24:44
http ignore 1 - 6/27/2016 22:24:44
noteto ignore 1 - 6/27/2016 22:24:41
5299
smtp sent-successful 1 100 6/27/2016 22:08:46
http ignore 1 - 6/27/2016 22:08:46
noteto ignore 1 - 6/27/2016 22:08:43
5298
smtp sent-successful 1 100 6/27/2016 21:37:00
http ignore 1 - 6/27/2016 21:37:00
noteto ignore 1 - 6/27/2016 21:36:57
5297
smtp sent-successful 1 100 6/27/2016 20:06:57
http ignore 1 - 6/27/2016 20:06:57
noteto ignore 1 - 6/27/2016 20:06:55
5296
smtp sent-successful 1 100 6/27/2016 19:26:56
http ignore 1 - 6/27/2016 19:26:56
noteto ignore 1 - 6/27/2016 19:26:54
5295
smtp sent-successful 1 100 6/27/2016 19:17:55
http ignore 1 - 6/27/2016 19:17:55
noteto ignore 1 - 6/27/2016 19:17:52
5294
smtp sent-successful 1 100 6/27/2016 19:06:22
http ignore 1 - 6/27/2016 19:06:22
noteto ignore 1 - 6/27/2016 19:06:19
5293
smtp sent-successful 1 100 6/27/2016 18:19:07

Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
EDCFILER01 5293
http ignore 1 - 6/27/2016 18:19:07
noteto ignore 1 - 6/27/2016 18:18:49
5292
smtp sent-successful 1 100 6/27/2016 16:42:19
http ignore 1 - 6/27/2016 16:42:19
noteto ignore 1 - 6/27/2016 16:42:16
5291
smtp sent-successful 1 100 6/27/2016 16:19:28
http ignore 1 - 6/27/2016 16:19:28
noteto ignore 1 - 6/27/2016 16:19:25
5290
smtp sent-successful 1 100 6/27/2016 16:11:10
http ignore 1 - 6/27/2016 16:11:10
noteto ignore 1 - 6/27/2016 16:11:07
5289
smtp sent-successful 1 100 6/27/2016 16:01:01
http ignore 1 - 6/27/2016 16:01:01
noteto ignore 1 - 6/27/2016 16:00:57
5288
smtp sent-successful 1 100 6/27/2016 15:14:19
http ignore 1 - 6/27/2016 15:14:19
noteto ignore 1 - 6/27/2016 15:14:16
5287
smtp sent-successful 1 100 6/27/2016 13:51:48
http ignore 1 - 6/27/2016 13:51:48
noteto sent-successful 1 100 6/27/2016 13:51:30
5286
smtp sent-successful 1 100 6/27/2016 13:40:51
http ignore 1 - 6/27/2016 13:40:51
noteto ignore 1 - 6/27/2016 13:40:48
5285
smtp sent-successful 1 100 6/27/2016 13:16:28
http ignore 1 - 6/27/2016 13:16:28
noteto ignore 1 - 6/27/2016 13:16:25
5284
smtp sent-successful 1 100 6/27/2016 13:09:43
http ignore 1 - 6/27/2016 13:09:43

Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
EDCFILER01 5284
noteto ignore 1 - 6/27/2016 13:09:40
5283
smtp sent-successful 1 100 6/27/2016 13:00:17
http ignore 1 - 6/27/2016 13:00:17
noteto ignore 1 - 6/27/2016 13:00:14
5282
smtp sent-successful 1 100 6/27/2016 12:12:48
http ignore 1 - 6/27/2016 12:12:48
noteto ignore 1 - 6/27/2016 12:12:46
5281
smtp sent-successful 1 100 6/27/2016 10:39:53
http ignore 1 - 6/27/2016 10:39:53
noteto ignore 1 - 6/27/2016 10:39:46
5280
smtp sent-successful 1 100 6/27/2016 10:16:52
http ignore 1 - 6/27/2016 10:16:52
noteto ignore 1 - 6/27/2016 10:15:56
5279
smtp sent-successful 1 100 6/27/2016 10:03:39
http ignore 1 - 6/27/2016 10:03:39
noteto ignore 1 - 6/27/2016 10:03:36
5278
smtp sent-successful 1 100 6/27/2016 09:57:22
http ignore 1 - 6/27/2016 09:57:22
noteto ignore 1 - 6/27/2016 09:57:14
5277
smtp sent-successful 1 100 6/27/2016 09:06:16
http ignore 1 - 6/27/2016 09:06:16
noteto ignore 1 - 6/27/2016 09:06:13
5276
smtp sent-successful 1 100 6/27/2016 07:36:18
http ignore 1 - 6/27/2016 07:36:18
noteto ignore 1 - 6/27/2016 07:36:16
5275
smtp sent-successful 1 100 6/27/2016 07:12:03
http ignore 1 - 6/27/2016 07:12:03
noteto ignore 1 - 6/27/2016 07:12:01
5274
smtp sent-successful 1 100 6/27/2016 07:01:51

Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
EDCFILER01 5274
http ignore 1 - 6/27/2016 07:01:51
noteto ignore 1 - 6/27/2016 07:01:49
5273
smtp sent-successful 1 100 6/27/2016 06:55:07
http ignore 1 - 6/27/2016 06:55:07
noteto ignore 1 - 6/27/2016 06:55:04
EDCFILER02 5338
smtp queued - - 6/28/2016 10:01:37
http ignore 1 - 6/28/2016 10:01:43
noteto re-queued 1 - 6/28/2016 10:01:43
5337
smtp queued - - 6/28/2016 09:18:05
http ignore 1 - 6/28/2016 09:18:14
noteto ignore 1 - 6/28/2016 09:18:14
5336
smtp queued - - 6/28/2016 09:09:29
http ignore 1 - 6/28/2016 09:09:38
noteto ignore 1 - 6/28/2016 09:09:38
5335
smtp queued - - 6/28/2016 09:00:24
http ignore 1 - 6/28/2016 09:00:34
noteto ignore 1 - 6/28/2016 09:00:34
5334
smtp queued - - 6/28/2016 08:33:24
http ignore 1 - 6/28/2016 08:33:33
noteto ignore 1 - 6/28/2016 08:33:33
5333
smtp queued - - 6/28/2016 07:28:48
http ignore 1 - 6/28/2016 07:29:03
noteto transmission-failed 15 - 6/28/2016 08 :27:31
5332
smtp queued - - 6/28/2016 07:22:12
http ignore 1 - 6/28/2016 07:22:16
noteto ignore 1 - 6/28/2016 07:22:16
5331
smtp queued - - 6/28/2016 06:10:03
http ignore 1 - 6/28/2016 06:10:07

Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
EDCFILER02 5331
noteto ignore 1 - 6/28/2016 06:10:07
5330
smtp queued - - 6/28/2016 06:01:15
http ignore 1 - 6/28/2016 06:01:19
noteto ignore 1 - 6/28/2016 06:01:19
5329
smtp queued - - 6/28/2016 05:52:04
http ignore 1 - 6/28/2016 05:52:08
noteto ignore 1 - 6/28/2016 05:52:08
5328
smtp queued - - 6/28/2016 05:25:27
http ignore 1 - 6/28/2016 05:25:34
noteto ignore 1 - 6/28/2016 05:25:34
5327
smtp queued - - 6/28/2016 04:13:36
http ignore 1 - 6/28/2016 04:13:40
noteto ignore 1 - 6/28/2016 04:13:40
5326
smtp queued - - 6/28/2016 03:01:55
http ignore 1 - 6/28/2016 03:01:59
noteto ignore 1 - 6/28/2016 03:01:59
5325
smtp queued - - 6/28/2016 02:53:01
http ignore 1 - 6/28/2016 02:53:04
noteto ignore 1 - 6/28/2016 02:53:04
5324
smtp queued - - 6/28/2016 02:44:01
http ignore 1 - 6/28/2016 02:44:05
noteto ignore 1 - 6/28/2016 02:44:05
5323
smtp queued - - 6/28/2016 02:17:27
http ignore 1 - 6/28/2016 02:17:31
noteto ignore 1 - 6/28/2016 02:17:31
5322
smtp queued - - 6/28/2016 01:05:42
http ignore 1 - 6/28/2016 01:05:46
noteto ignore 1 - 6/28/2016 01:05:46
5321
smtp queued - - 6/28/2016 00:29:05

Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
EDCFILER02 5321
http ignore 1 - 6/28/2016 01:21:46
noteto ignore 1 - 6/28/2016 01:21:46
5320
smtp re-queued 1 - 6/28/2016 10:01:43
http ignore 1 - 6/28/2016 00:53:12
noteto ignore 1 - 6/28/2016 00:53:12
5319
smtp transmission-failed 15 - 6/28/2016 09 :59:06
http ignore 1 - 6/27/2016 23:53:58
noteto ignore 1 - 6/27/2016 23:53:58
5318
smtp transmission-failed 15 - 6/28/2016 09 :04:39
http ignore 1 - 6/27/2016 23:44:58
noteto ignore 1 - 6/27/2016 23:44:58
5317
smtp transmission-failed 15 - 6/28/2016 08 :06:29
http ignore 1 - 6/27/2016 23:36:04
noteto ignore 1 - 6/27/2016 23:36:04
5316
smtp transmission-failed 15 - 6/28/2016 07 :10:12
http ignore 1 - 6/27/2016 23:09:10
noteto ignore 1 - 6/27/2016 23:09:10
5315
smtp transmission-failed 15 - 6/28/2016 06 :10:07
http ignore 1 - 6/27/2016 21:57:34
noteto ignore 1 - 6/27/2016 21:57:34
5314
smtp transmission-failed 15 - 6/28/2016 05 :17:45
http ignore 1 - 6/27/2016 20:45:55
noteto ignore 1 - 6/27/2016 20:45:55
5313
smtp transmission-failed 15 - 6/28/2016 04 :17:40
http ignore 1 - 6/27/2016 20:36:58
noteto ignore 1 - 6/27/2016 20:36:58
5312
smtp transmission-failed 15 - 6/28/2016 03 :18:00
http ignore 1 - 6/27/2016 20:27:57

Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
EDCFILER02 5312
noteto ignore 1 - 6/27/2016 20:27:57
5311
smtp transmission-failed 15 - 6/28/2016 02 :25:31
http ignore 1 - 6/27/2016 20:01:04
noteto ignore 1 - 6/27/2016 20:01:04
5310
smtp transmission-failed 15 - 6/28/2016 01 :25:46
http ignore 1 - 6/27/2016 18:49:29
noteto ignore 1 - 6/27/2016 18:49:29
5309
smtp transmission-failed 15 - 6/28/2016 00 :29:09
http ignore 1 - 6/27/2016 17:37:52
noteto ignore 1 - 6/27/2016 17:37:52
5308
smtp transmission-failed 15 - 6/27/2016 23 :40:04
http ignore 1 - 6/27/2016 17:28:52
noteto ignore 1 - 6/27/2016 17:28:52
5307
smtp transmission-failed 15 - 6/27/2016 22 :41:36
http ignore 1 - 6/27/2016 17:19:53
noteto ignore 1 - 6/27/2016 17:19:53
5306
smtp transmission-failed 15 - 6/27/2016 21 :41:57
http ignore 1 - 6/27/2016 16:53:04
noteto ignore 1 - 6/27/2016 16:53:04
5305
smtp transmission-failed 15 - 6/27/2016 20 :44:58
http ignore 1 - 6/27/2016 15:41:22
noteto ignore 1 - 6/27/2016 15:57:22
5304
smtp transmission-failed 15 - 6/27/2016 19 :49:33
http ignore 1 - 6/27/2016 14:29:28
noteto ignore 1 - 6/27/2016 15:57:22
5303
smtp transmission-failed 15 - 6/27/2016 18 :49:29
http ignore 1 - 6/27/2016 14:21:23
noteto ignore 1 - 6/27/2016 15:57:22
5302
smtp transmission-failed 15 - 6/27/2016 17 :49:52

Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
EDCFILER02 5302
http ignore 1 - 6/27/2016 14:14:44
noteto ignore 1 - 6/27/2016 15:57:22
5301
smtp transmission-failed 15 - 6/27/2016 16 :57:04
http ignore 1 - 6/27/2016 13:45:11
noteto transmission-failed 15 - 6/27/2016 15 :53:22
5300
smtp transmission-failed 15 - 6/27/2016 15 :57:22
http ignore 1 - 6/27/2016 13:44:32
noteto ignore 1 - 6/27/2016 14:57:31
5299
smtp transmission-failed 15 - 6/27/2016 14 :57:31
http ignore 6 - 6/27/2016 13 :43:57
noteto transmission-failed 15 - 6/27/2016 14 :53:30
5298
smtp transmission-failed 15 - 6/27/2016 14 :05:13
http ignore 1 - 6/27/2016 13:13:56
noteto transmission-failed 15 - 6/27/2016 14 :01:12
5297
smtp ignore 1 - 6/27/2016 13:17:57
http ignore 1 - 6/27/2016 12:35:38
noteto ignore 1 - 6/27/2016 12:35:38
5296
smtp ignore 1 - 6/27/2016 13:17:57
http ignore 1 - 6/27/2016 11:21:44
noteto ignore 1 - 6/27/2016 11:21:44
5295
smtp ignore 1 - 6/27/2016 13:17:57
http ignore 1 - 6/27/2016 11:19:26
noteto ignore 1 - 6/27/2016 11:19:26
5294
smtp ignore 1 - 6/27/2016 13:17:57
http ignore 1 - 6/27/2016 11:10:07
noteto ignore 1 - 6/27/2016 11:10:07
5293
smtp ignore 1 - 6/27/2016 13:17:57
http ignore 1 - 6/27/2016 10:43:30

Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
EDCFILER02 5293
noteto ignore 1 - 6/27/2016 10:43:30
5292
smtp ignore 1 - 6/27/2016 13:17:57
http ignore 1 - 6/27/2016 09:18:59
noteto ignore 1 - 6/27/2016 09:18:59
5291
smtp ignore 1 - 6/27/2016 13:17:57
http ignore 1 - 6/27/2016 08:20:33
noteto ignore 1 - 6/27/2016 08:20:33
5290
smtp ignore 1 - 6/27/2016 13:17:57
http ignore 1 - 6/27/2016 08:14:30
noteto ignore 1 - 6/27/2016 08:14:30
5289
smtp ignore 1 - 6/27/2016 13:17:57
http ignore 1 - 6/27/2016 08:03:47
noteto ignore 1 - 6/27/2016 08:03:47
300 entries were displayed.

EDCNETAPPCL01::>

 

 

in node i am able to trigger auto-support and i am getting autosupport mail but netapp will not able to recieve autosupport data.

in node 2 i am not able to trigger autosupport i is failing. Please check the below outputs

 

EDCNETAPPCL01::> autosupport history show -node EDCFILER01 -seq-num 5322 -instance

Node: EDCFILER01
AutoSupport Sequence Number: 5322
Destination for This AutoSupport: smtp
Trigger Event: callhome.invoke.all
Time of Last Update: 6/28/2016 10:02:06
Status of Delivery: sent-successful
Delivery Attempts: 1
AutoSupport Subject: USER_TRIGGERED (ALL:2006348464)
Delivery URI: mailto:allsanautosupport@telerx.com,autosupport@netapp.com
Last Error:
Time of Generation: 6/28/2016 10:00:54
AutoSupport Compressed Size: 2.25MB
Percent Complete: 100
Rate of Upload: 2.25MBps
Time Remaining for Upload: 0s
AutoSupport Decompressed Size: 30.38MB
Total Collection Time (ms): 88603

Node: EDCFILER01
AutoSupport Sequence Number: 5322
Destination for This AutoSupport: http
Trigger Event: callhome.invoke.all
Time of Last Update: 6/28/2016 10:02:06
Status of Delivery: ignore
Delivery Attempts: 1
AutoSupport Subject: USER_TRIGGERED (ALL:2006348464)
Delivery URI: -
Last Error:
Time of Generation: 6/28/2016 10:00:54
AutoSupport Compressed Size: -
Percent Complete: -
Rate of Upload: -
Time Remaining for Upload: -
AutoSupport Decompressed Size: -
Total Collection Time (ms): 88603

Node: EDCFILER01
AutoSupport Sequence Number: 5322
Destination for This AutoSupport: noteto
Trigger Event: callhome.invoke.all
Time of Last Update: 6/28/2016 10:01:47
Status of Delivery: sent-successful
Delivery Attempts: 1
AutoSupport Subject: USER_TRIGGERED (ALL:2006348464)
Delivery URI: mailto:allsanautosupport@telerx.com
Last Error:
Time of Generation: 6/28/2016 10:00:54
AutoSupport Compressed Size: 224B
Percent Complete: 100
Rate of Upload: 224Bps
Time Remaining for Upload: 0s
AutoSupport Decompressed Size: -
Total Collection Time (ms): 88603
3 entries were displayed.

 

 

for node 2 sequence

 

EDCNETAPPCL01::> autosupport history show -node EDCFILER02 -seq-num 5338 -instance

Node: EDCFILER02
AutoSupport Sequence Number: 5338
Destination for This AutoSupport: smtp
Trigger Event: callhome.invoke.all
Time of Last Update: 6/28/2016 10:01:37
Status of Delivery: queued
Delivery Attempts: -
AutoSupport Subject: USER_TRIGGERED (ALL:2006348464)
Delivery URI: -
Last Error:
Time of Generation: 6/28/2016 10:01:03
AutoSupport Compressed Size: -
Percent Complete: -
Rate of Upload: -
Time Remaining for Upload: -
AutoSupport Decompressed Size: -
Total Collection Time (ms): 76276

Node: EDCFILER02
AutoSupport Sequence Number: 5338
Destination for This AutoSupport: http
Trigger Event: callhome.invoke.all
Time of Last Update: 6/28/2016 10:01:43
Status of Delivery: ignore
Delivery Attempts: 1
AutoSupport Subject: USER_TRIGGERED (ALL:2006348464)
Delivery URI: -
Last Error:
Time of Generation: 6/28/2016 10:01:03
AutoSupport Compressed Size: -
Percent Complete: -
Rate of Upload: -
Time Remaining for Upload: -
AutoSupport Decompressed Size: -
Total Collection Time (ms): 76276

Node: EDCFILER02
AutoSupport Sequence Number: 5338
Destination for This AutoSupport: noteto
Trigger Event: callhome.invoke.all
Time of Last Update: 6/28/2016 10:05:43
Status of Delivery: re-queued
Delivery Attempts: 2
AutoSupport Subject: USER_TRIGGERED (ALL:2006348464)
Delivery URI: mailto:allsanautosupport@telerx.com
Last Error: Failed sending data to the peer
Time of Generation: 6/28/2016 10:01:03
AutoSupport Compressed Size: 224B
Percent Complete: -
Rate of Upload: -
Time Remaining for Upload: -
AutoSupport Decompressed Size: -
Total Collection Time (ms): 76276
3 entries were displayed.

 

Please help me to resolve tis issue.

Re: Facing issues with autosupport.

[ Edited ]

The issue is resolved after adding all lif ip's to the relay list at mail host server end.... :-)