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Fas2020 not booting,stuck at BMC login

Hi Guys, we have old Fas2020 in our lab.The login password was lost so i tried to go in the special boot menu to reset the password. I am connecting through a serial cable. I tried doing a power on/off several times of the netapp but it is stuck at the BMC login prompt screen. I tried running the below commands in the BMC login and below is the output. Please help..

re-init time           [bmc.reset.power:notice]: Hard reset by external power-cycle.

BMC Release 1.1

Press ^G to enter BMC command shell

pre-init time           [bmc.asup.queue:err]: Too many outstanding, undelivered AutoSupport messages - throttling.  *******THIS IS WHERE IT IS STUCK********

=== OEMCLP v1.0.0 BMC v1.1 ===

bmc shell -> system show

power          :on

fault          :pcm

reset          :off

name           :nasimslab1

product        :FAS2020

serial-number  :30000351

firmware       :primary

mellanox       :normal

nvmem          :enabled

bmc shell -> system power status

power          :on

Re: Fas2020 not booting,stuck at BMC login

What happens if you press ^D to leave BMC shell?

Re: Fas2020 not booting,stuck at BMC login

It exits from the BMC Shell but does not proceed further.

bmc shell ->

Press ^G to enter BMC command shell

-

Re: Fas2020 not booting,stuck at BMC login

If you press return at this point?

Re: Fas2020 not booting,stuck at BMC login

Nothing happens if i press return or Ctrl C

Re: Fas2020 not booting,stuck at BMC login

issue bmc> system console

and observe what promt is displayed,  system booted or on loader/cfe prompt?

Re: Fas2020 not booting,stuck at BMC login

bmc shell -> system console

Press ^G to enter BMC command shell

-

Nothing happens after press return/enter or Ctrl C

Re: Fas2020 not booting,stuck at BMC login

Can you try to ping the main IP,

Try ssh/telnet are you getting a login prompt?

Re: Fas2020 not booting,stuck at BMC login

The ping to the main IP is failing. (Request timed out)

I am not able to ssh/telnet.

Re: Fas2020 not booting,stuck at BMC login

If this is a not a HA pair

be in bmc>system console menu

Power recycle the controller and wait for the boot messages to appear on the console