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NetApp AutoSupport misreporting?

Hi

We have inherited a NetApp that has AutoSupport, I have been following up my critical issues with NetApp suggestions for issues to upgrade firmware etc.

However I have noticed that the Autosupport can be a bit misleading, for example, it suggests that "system BIOS is earlier than 5.1.1" and that is should be upgraded.

When I checked all our NetApps (version -b) and (sysconfig -a) and it reports that the BIOS version is 5.1.1

Is this a common occurence with the AutoSupport?  Should it be trusted?

Thanks

Re: NetApp AutoSupport misreporting?

Interesting

Are the ASUP emails generated & sent regularly? What's the last ASUP date on the My AutoSupport portal? And what does sysconfig -a (under Raw AutoSupport section) there display?

Re: NetApp AutoSupport misreporting?

Hi Radek

Thanks for your reply.

I have issued sysconfig -a whilst logged into the NetApp.   There is an option for issuing the same command via the AutoSupport web portal?

I also did a : options autosupport.doit WEEKLY_LOG on one of the NetApps and the AutoSupport last reported date changed for that NetApp on the AutoSupport web portal, however the status of the errors did not change.

Thanks

Re: NetApp AutoSupport misreporting?

You can't issue the command, but you can view historical info uploaded from the filer:

Re: NetApp AutoSupport misreporting?

There may be some lag with processing newly sent ASUP info to update the recommendation list.

Re: NetApp AutoSupport misreporting?

There were some issues with that system risk being correctly detected. I believe it's fixed, and should be correct by Sunday. Please check again on Monday.

Re: NetApp AutoSupport misreporting?

Hello,

I have also let's say misreporting. In Raw Data section there is much less outputs from command. eg. "storage" command or sysconfig -r. Maybe I missed in a new layout.

Piotr

NetApp AutoSupport misreporting?

NetApp has confirmed that my config is not as is being reported by the My Autosupport website (i.e wrong BIOS, battery issue) and I now have a case open with the NOW team regarding the misreporting.  Once I have clarification on the matter I will report back.  Thanks

Re: NetApp AutoSupport misreporting?

I am also noticing false alarms when looking at My Autosupport, since the new layout I have tons of Risks showing up - Bios, Low Battery not charging, etc.  I've wasted some time checking a few of them out and am waiting for it to be fixed.  I wouldn't "automatically" trust the risks data as I've had false reports before.

Re: NetApp AutoSupport misreporting?

Yep me too, since the new look Autosupport (that takes 5 * longer to load!) I have have it report the Low battery Not charging issue, Shelf firmware for IOM3 out of date that was fixed prior to the 'new look', License Mismatch,... i notice that a new message has been posted on the Risks page "Currently, several risks are not behaving as intended. We are working diligently to resolve these issues. Thank you for your patience and support.", so hopefully it's remove all these erroneous risk and stop the wild goose chase.