snapcreator 3.6.0 server service can't startup

by Frequent Contributor on ‎2012-12-11 01:25 AM

Hi Sir

I installed SnapCreator 3.6 under window 2008 (R2) x64, JAVA version is 7u9.  all are sucessfully.  but when I tried startup service in MMC, it's failed. PIs check the event log as below. but I cold manually startup the service by CLI.  Your advice is appreciated.

BR

TC

Log Name:      System

Source:        Service Control Manager

Date:          12/11/2012 4:09:05 PM

Event ID:      7024

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      tscbjzns01

Description:

The SnapCreatorServerService service terminated with service-specific error The operation completed successfully..

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

    <EventID Qualifiers="49152">7024</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2012-12-11T08:09:05.716927900Z" />

    <EventRecordID>5105</EventRecordID>

    <Correlation />

    <Execution ProcessID="480" ThreadID="2744" />

    <Channel>System</Channel>

    <Computer>tscbjzns01</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="param1">SnapCreatorServerService</Data>

    <Data Name="param2">%%0</Data>

  </EventData>

</Event>

Comments
Frequent Contributor

Hi,

Please make sure that java installed on the machine is 64 bit as well.

Thanks,

kapil

Frequent Contributor

Bingo.  After re-install 64bit JAVA,  the service is up.

Thanks a lot and Best Regards!

TC

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