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Can't pass the license check in Single Mailbox Recovery

I installed the SMBR on a Windows 2012 R2 VM. But I'm unable to pass the license check unter About -> License Info

Tried the cluster management and node ip's unter "Storage appliancename or IP address" but I alway get the following error:

"Netapp storage appliance not found. Verify the specified storage appliance is accessible and try again"

It works with the older 7-Mode system. But because the 7-Mode system will go offline in a few month I installed now a new SMBR VM.

All the Webserver services are enabled on cluster and the vserver.

Regards
Carma

Re: Can't pass the license check in Single Mailbox Recovery

Did you install SMBR7.2? If yes, pleas try the following:

* uninstall SMBR7.2

* install SMBR7.1.1

* update SMBR to 7.2

 

Best regards

Martin

Re: Can't pass the license check in Single Mailbox Recovery

Hi,

 

We have the same problem and followed the steps but still the same error. Did you solve the problem already?

Can you let me know what the solution was?

 

Thanks!

Marco

Re: Can't pass the license check in Single Mailbox Recovery

[ Edited ]

Hi

 

SMBR checks for the license ONLY using HTTP.

If by any chance the HTTP port is closed between the SMBR server and the Storage system the license check fails.

Please double check that and be sure that the HTTP traffic is allowed.