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Error gathering writer metadata

Just started using SnapProtect (V10)... Looks lika an intereseting product that could meet our requirement within our company. We are at the testing phase just now, I am trying to backup a physical Domain Controller.

 

I have installaed VSS Provider, iDATA AGENT, Files System and Active Directory. I can backup Active Directory no problem but problems occurs when i try to backup the File System using system state (Also tried without system state). I am keep getting Error gathering writer metadata. Following is the log file. 

 

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File : CVFSSnap.log
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2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [CVFSSnap.exe]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [-j]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [1018]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [-a]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [2:4]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [-d]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [dc1*dc1*8400*8402]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [-t]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [1]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [-r]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [0]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [-i]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [2]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [-snap]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [-jt]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [1018:5:1]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [-cn]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [dc1]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [-vm]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::ParseCommandlineArgs() - Args - [Instance001]
2036 4b4 04/06 23:02:00 1018 JM Client CVBkpJobClient::init(): Initializing job object with token [1018:5:1].
2036 4b4 04/06 23:02:00 1018 Init() - Initializing job control [token=1018:5:1,cn=dc1], serverName [commvault.home.ac.uk], ControlFlag [1], Job Id [1018]
2036 4b4 04/06 23:02:00 1018 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\NetApp\SnapProtect\Base\JobControl\2.036]
2036 4b4 04/06 23:02:00 1018 CsFileSystemSnapshotBase::RetrieveJobOptions() - Default subclient = [true]
2036 4b4 04/06 23:02:01 1018 CsFileSystemSnapshotBase::GatherSubclientContent(674) - +++
2036 4b4 04/06 23:02:01 1018 CsFileSystemSnapshotBase::GatherSubclientContent(682) - JobStartTime=2016/04/06 22:01:58.000000Z
2036 4b4 04/06 23:02:01 1018 FSSubclientConf::load(857) - +++
2036 4b4 04/06 23:02:01 1018 FSSubclientConf::load(857) - --- 0:00.071231
2036 4b4 04/06 23:02:01 1018 CsFileSystemSnapshotBase::GatherSubclientContent(674) - --- 0:00.115231
2036 4b4 04/06 23:02:01 1018 CsFileSystemSnapshotBase::AddNonClusterVolumes() - GetLogicalDriveStrings returned local volumes [C:\].
2036 4b4 04/06 23:02:01 1018 CsFileSystemSnapshotBase::AddNonClusterVolumes() - IsGetNodePhysicalDrivesRescs failed, not filtering the cluster volumes.
2036 4b4 04/06 23:02:01 1018 CsFileSystemSnapshotBase::AddNonClusterVolumes() - IsGetNodePhysicalDrivesRescs returned cluster volumes [].
2036 4b4 04/06 23:02:01 1018 CsFileSystemSnapshotBase::GetSystemStateOptionFromContent() - System state option not given in content list.
2036 4b4 04/06 23:02:01 1018 CsFileSystemSnapshot::IsTransportableSnapshotEligible() - Machine is eligible for transportable snapshots.
2036 4b4 04/06 23:02:01 1018 CVSSClientBase::SetBackupType() - Set backup type to [1].
2036 4b4 04/06 23:02:01 1018 CsFileSystemSnapshot::InitializeShadow() - Backup type is set to [1].
2036 4b4 04/06 23:02:01 1018 CsFileSystemSnapshot::InitializeShadow() - Shadow context is set to [41].
2036 4b4 04/06 23:02:02 1018 CsVssAsync::WaitUntilDone() - Async status returned final code = 0x0004230a, Description = VSS_S_ASYNC_FINISHED.
2036 4b4 04/06 23:02:02 1018 CsVssBackupComponents::GatherWriterMetadata() - Writer Metadata gathered
2036 4b4 04/06 23:02:02 1018 CsVssBackupComponents::GatherWriterMetadata() - Gathered all writer metadata
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [Task Scheduler Writer] Expanded File path %WinDir%\System32\Tasks to C:\Windows\System32\Tasks
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [Task Scheduler Writer] Expanded File path %WinDir%\Tasks to C:\Windows\Tasks
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [VSS Metadata Store Writer] Expanded File path %SystemRoot%\Vss\Writers to C:\Windows\Vss\Writers
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [Performance Counters Writer] Expanded File path %SystemRoot%\System32 to C:\Windows\System32
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [Performance Counters Writer] Expanded File path %SystemRoot%\System32 to C:\Windows\System32
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [Performance Counters Writer] Expanded File path %SystemRoot%\System32 to C:\Windows\System32
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [Performance Counters Writer] Expanded File path %SystemRoot%\System32 to C:\Windows\System32
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [Performance Counters Writer] Expanded File path %SystemRoot%\System32 to C:\Windows\System32
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [Performance Counters Writer] Expanded File path %SystemRoot%\System32 to C:\Windows\System32
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [Performance Counters Writer] Expanded File path %SystemRoot%\System32 to C:\Windows\System32
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [Performance Counters Writer] Expanded File path %SystemRoot%\System32 to C:\Windows\System32
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [System Writer] Expanded File path %systemroot%\winsxs to C:\Windows\winsxs
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [System Writer] Expanded File path %systemroot%\servicing\packages to C:\Windows\servicing\packages
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [System Writer] Expanded File path %systemroot%\servicing\Version to C:\Windows\servicing\Version
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [System Writer] Expanded File path %systemroot%\System32\Microsoft\Crypto to C:\Windows\System32\Microsoft\Crypto
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [System Writer] Expanded File path %ProgramData%\Microsoft\Crypto to C:\ProgramData\Microsoft\Crypto
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [System Writer] Expanded File path %systemroot%\System32\Microsoft\Protect to C:\Windows\System32\Microsoft\Protect
2036 4b4 04/06 23:02:02 1018 Writer_t::ExpandEnvStringsInPaths() - [System Writer] Expanded File path %systemroot%\system32\DriverStore\FileRepository to C:\Windows\system32\DriverStore\FileRepository
2036 4b4 04/06 23:02:20 1018 CsTools::CvPathGetParentA() - Child path format invalid. No backslash delimiters.
2036 4b4 04/06 23:02:20 1018 GetDrive() - Failed to strip to Root ().
2036 4b4 04/06 23:02:20 1018 CVSSClientShadow::GatherWriterMetadata() - Failed to get drive for file index [7] of component [Win32 Services Files].
2036 4b4 04/06 23:02:20 1018 CsFileSystemSnapshot::InitializeShadow() - Error gathering writer metadata.
2036 4b4 04/06 23:02:21 1018 CsFileSystemSnapshotBackup::Run() - Failed to initialize VSS shadow.
2036 4b4 04/06 23:02:21 1018 CsFileSystemSnapshot:Smiley Very HappyeleteVolumeSnapshots() - No internal snapshot records to act on.
2036 4b4 04/06 23:02:21 1018 BKP CALLED COMPLETE (PHASE Status::FAIL), 1018. Token [1018:5:1]
2036 16e0 04/06 23:02:21 1018 CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\NetApp\SnapProtect\Base\JobControl\2.036]
2036 4b4 04/06 23:02:21 1018 CsTools::GetFiles() - No files met criteria
2036 4b4 04/06 23:02:21 1018 CsFileSystemSnapshot:Smiley Very HappyeleteMetadata() - Found [0] files matching [1018*.*] in dir [C:\Program Files\NetApp\SnapProtect\iDataAgent\JobResults\CV_JobResults\iDataAgent\FileSystemAgent\2\4].
2036 4b4 04/06 23:02:21 1018 CsSynchronization::MutexRelease() - Mutex not initialized.
2036 4b4 04/06 23:02:21 1018 CsVssBackupComponents::FreeWriterMetadata() - Free'd all writer metadata

 

I Looked at the domain controllers but couldnt find any log files or errors that could give me something to work on, I hope somebody outthere can help. 

 

Regards

 

-naeem

Re: Error gathering writer metadata

hi

 

see if this mskb helps

https://support.microsoft.com/en-us/kb/970219

 

thanks

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