Data Backup and Recovery

Exchange 2010 with Snapmanager for Exchange 6.0 Error while Backup

sebastian_mair
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hello,

i have a problem with snapmanager 6.0.0.706.

server: windows server 2008 r2 x64 with exchange 2010

the snapmanager service crashes

The SnapManager Service service terminated unexpectedly

Faulting application name: SnapMgrService.exe, version: 6.0.0.706, time stamp: 0x4b2af640

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000005

Fault offset: 0x0000000000051e02

Faulting process id: 0x317c

Faulting application start time: 0x01cb00b60286e93e

Faulting application path: C:\Program Files\NetApp\SnapManager for Exchange\SnapMgrService.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 222bc338-6cab-11df-a58c-005056b910dd

on the backup status we have the last task: completing snapmanager backup

and then the following error occurs:

backup failed: the communication object, system.servicemodel.channels,servicechannel, cannot be used for communication because it is in the faulted state.

any ideas?

kind regards,

sebastian

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