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SM Exchange and OM Dataset Creation Error - Access Denied

Hi All,

I'm trying to set up Snap Manager for Exchange 2010 and I'm having a problem running the configuration wizard.

SME v6 and SD v6.2 on Windows 2008R2

The Operations Manager 4.0 server is running on RHEL 5.4.

When I configured Snapdrive I provided the Linux root login and password, but it looks like SME is attempting to authenticate to OM with its windows service account.

How can I give the windows service account login access to OM running on Linux? Do I need to set up LDAP?

Why does it not use the Linux login and password I provided to Snapdrive?

Snapdrive is running under a different service account than Snapmanager, could this be part of the issue?

[17:13:51.128]  Querying SnapManager dataset info...

[17:13:51.143]  Getting dataset information for storage group/database [Mailbox Database 0110901184]...

[17:13:51.159]  Getting dataset information for storage group/database [Public Folder Database 2061905638]...

[17:13:51.159]  Creating SnapManager dataset, connecting to SnapDrive...

[17:13:51.159]  SnapMgr_Exchange_EXCHMBX1 [17:13:51.800]  Creating SnapManager dataset...

[17:13:53.034]  SDDatasetMemberIterStart failed. [17:13:53.034]  [SDAPI Error]: RBAC access check failed with the following reason. Error Description :'DFM.DataBase.Read access denied on dataset SnapMgr_Exchange_EXCHMBX1 for user DOMAIN\Account on Operations Manager server dfmserver.DOMAIN.com'.

102

[17:13:53.034]  Preparing LUN 'G:\', LUN 'E:\', LUN 'H:\', LUN 'F:\', for dataset operation...

[17:13:53.034]  Adding dataset member to dataset [SnapMgr_Exchange_EXCHMBX1]...

[17:13:53.347]  SDDatasetMemberAdd failed.

[17:13:53.347]  [SDAPI Error]: RBAC access check failed with the following reason. Error Description :'DFM.DataSet.Write access denied on dataset SnapMgr_Exchange_EXCHMBX1 for user DOMAIN\Account on Operations Manager server dfmserver.DOMAIN.com'.

102

[17:13:53.347]  Unable to create SnapManager dataset.

[17:13:53.347]  [SDAPI Error]: RBAC access check failed with the following reason. Error Description :'DFM.DataSet.Write access denied on dataset SnapMgr_Exchange_EXCHMBX1 for user DOMAIN\Account on Operations Manager server dfmserver.DOMAIN.com'.

Thanks

Brent

Re: SM Exchange and OM Dataset Creation Error - Access Denied

I got it. Even though LDAP is not set up, I just added DOMAN\Username to the users list in OM and it worked.

SM Exchange and OM Dataset Creation Error - Access Denied

Where do you find the users list in OM?

Re: SM Exchange and OM Dataset Creation Error - Access Denied

[ Edited ]

You can find the users list if you use this command on Windows command line:

 

C:\> dfm user list -l