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SME and VSS issue while backup

[ Edited ]

Hello,

I am using windows 2003 x64 running MS exchange 2007 SP3

and NetApp snapmanager 6.0.2 along with snap drive 6.3.1.

I am getting lot of backup failure errors:

[09:09:27.411]  ------------ Creating the snapshot -----------------

[09:09:27.411]  Starting asynchronous PrepareForBackup. Please wait...

[09:09:28.411]  Asynchronous PrepareForBackup finished.

[09:09:28.458]  Status after PrepareForBackup (9 writers)

[09:09:28.458]  Status for writer System Writer: STABLE(0x00000000)

[09:09:28.458]  Status for writer MSDEWriter: STABLE(0x00000000)

[09:09:28.458]  Status for writer Registry Writer: STABLE(0x00000000)

[09:09:28.458]  Status for writer Event Log Writer: STABLE(0x00000000)

[09:09:28.458]  Status for writer COM+ REGDB Writer: STABLE(0x00000000)

[09:09:28.458]  Status for writer Cluster Service Writer: STABLE(0x00000000)

[09:09:28.458]  Status for writer Microsoft Exchange Writer: STABLE(0x00000000)

[09:09:28.458]  Status for writer WMI Writer: STABLE(0x00000000)

[09:09:28.458]  Status for writer IIS Metabase Writer: STABLE(0x00000000)

[09:09:28.458]  Starting asynchronous DoSnapshotSet. Please wait...

[09:09:29.458]  Operation pending, please wait...(1)

[09:09:34.458]  Operation pending, please wait...(2)

[09:09:39.457]  Operation pending, please wait...(3)

[09:09:44.457]  Operation pending, please wait...(4)

[09:09:49.457]  Operation pending, please wait...(5)

[09:09:54.457]  Operation pending, please wait...(6)

[09:09:59.456]  Operation pending, please wait...(7)

[09:10:04.456]  Operation pending, please wait...(8)

[09:10:09.456]  Operation pending, please wait...(9)

[09:10:14.456]  Operation pending, please wait...(10)

[09:10:19.455]  Operation pending, please wait...(11)

[09:10:24.455]  Operation pending, please wait...(12)

[09:10:29.455]  Operation pending, please wait...(13)

[09:10:34.455]  Operation pending, please wait...(14)

[09:10:39.454]  Operation pending, please wait...(15)

[09:10:44.454]  Operation pending, please wait...(16)

[09:10:49.454]  Operation pending, please wait...(17)

[09:10:54.454]  Operation pending, please wait...(18)

[09:10:59.453]  Operation pending, please wait...(19)

[09:11:04.453]  Operation pending, please wait...(20)

[09:11:09.453]  Operation pending, please wait...(21)

[09:11:14.453]  Operation pending, please wait...(22)

[09:11:19.452]  Operation pending, please wait...(23)

[09:11:24.452]  Operation pending, please wait...(24)

[09:11:29.452]  Operation pending, please wait...(25)

[09:11:34.452]  Operation pending, please wait...(26)

[09:11:39.451]  Operation pending, please wait...(27)

[09:11:44.451]  Operation pending, please wait...(28)

[09:11:49.451]  Operation pending, please wait...(29)

[09:11:54.450]  Operation pending, please wait...(30)

[09:11:59.450]  Operation pending, please wait...(31)

[09:12:04.450]  Operation pending, please wait...(32)

[09:12:09.450]  Operation pending, please wait...(33)

[09:12:14.449]  Operation pending, please wait...(34)

[09:12:19.449]  Operation pending, please wait...(35)

[09:12:24.449]  Operation pending, please wait...(36)

[09:12:29.449]  Operation pending, please wait...(37)

[09:12:34.448]  Operation pending, please wait...(38)

[09:12:39.448]  Operation pending, please wait...(39)

[09:12:44.448]  Operation pending, please wait...(40)

[09:12:49.448]  Operation pending, please wait...(41)

[09:12:54.447]  Operation pending, please wait...(42)

[09:12:59.447]  Operation pending, please wait...(43)

[09:13:04.447]  Operation pending, please wait...(44)

[09:13:09.447]  Operation pending, please wait...(45)

[09:13:14.446]  Operation pending, please wait...(46)

[09:13:19.446]  Operation pending, please wait...(47)

[09:13:24.446]  Operation pending, please wait...(48)

[09:13:29.446]  Operation pending, please wait...(49)

[09:13:34.445]  Operation pending, please wait...(50)

[09:13:39.445]  Operation pending, please wait...(51)

[09:13:44.445]  Operation pending, please wait...(52)

[09:13:49.445]  Operation pending, please wait...(53)

[09:13:54.444]  Operation pending, please wait...(54)

[09:13:59.444]  Operation pending, please wait...(55)

[09:14:04.444]  Operation pending, please wait...(56)

[09:14:09.444]  Operation pending, please wait...(57)

[09:14:14.443]  Operation pending, please wait...(58)

[09:14:19.443]  Operation pending, please wait...(59)

[09:14:24.443]  Operation pending, please wait...(60)

[09:14:29.443]  Operation pending, please wait...(61)

[09:14:34.442]  Operation pending, please wait...(62)

[09:14:39.442]  Operation pending, please wait...(63)

[09:14:44.442]  Operation pending, please wait...(64)

[09:14:49.442]  Operation pending, please wait...(65)

[09:14:54.441]  Operation pending, please wait...(66)

[09:14:59.441]  Operation pending, please wait...(67)

[09:15:04.441]  Operation pending, please wait...(68)

[09:15:09.440]  Operation pending, please wait...(69)

[09:15:14.440]  Operation pending, please wait...(70)

[09:15:19.440]  Operation pending, please wait...(71)

[09:15:24.440]  Operation pending, please wait...(72)

[09:15:29.439]  Operation pending, please wait...(73)

[09:15:34.439]  Operation pending, please wait...(74)

[09:15:39.439]  Operation pending, please wait...(75)

[09:15:44.439]  Operation pending, please wait...(76)

[09:15:49.438]  Operation pending, please wait...(77)

[09:15:54.438]  Operation pending, please wait...(78)

[09:15:59.438]  Operation pending, please wait...(79)

[09:16:04.438]  Operation pending, please wait...(80)

[09:16:09.437]  Operation pending, please wait...(81)

[09:16:14.437]  Operation pending, please wait...(82)

[09:16:19.437]  Operation pending, please wait...(83)

[09:16:24.437]  Operation pending, please wait...(84)

[09:16:29.436]  Operation pending, please wait...(85)

[09:16:34.436]  Operation pending, please wait...(86)

[09:16:39.436]  Operation pending, please wait...(87)

[09:16:44.436]  Operation pending, please wait...(88)

[09:16:49.435]  Operation pending, please wait...(89)

[09:16:54.435]  Operation pending, please wait...(90)

[09:16:59.435]  Operation pending, please wait...(91)

[09:17:04.435]  Operation pending, please wait...(92)

[09:17:09.434]  Operation pending, please wait...(93)

[09:17:14.434]  Operation pending, please wait...(94)

[09:17:19.434]  Operation pending, please wait...(95)

[09:17:24.434]  Operation pending, please wait...(96)

[09:17:29.433]  Operation pending, please wait...(97)

[09:17:34.433]  Operation pending, please wait...(98)

[09:17:39.433]  Operation pending, please wait...(99)

[09:17:44.433]  Operation pending, please wait...(100)

[09:17:49.432]  Operation pending, please wait...(101)

[09:17:54.432]  Operation pending, please wait...(102)

[09:17:59.432]  Operation pending, please wait...(103)

[09:18:04.432]  Operation pending, please wait...(104)

[09:18:09.431]  Operation pending, please wait...(105)

[09:18:14.431]  Operation pending, please wait...(106)

[09:18:19.431]  Operation pending, please wait...(107)

[09:18:24.431]  Operation pending, please wait...(108)

[09:18:29.430]  Operation pending, please wait...(109)

[09:18:34.430]  Operation pending, please wait...(110)

[09:18:39.430]  Operation pending, please wait...(111)

[09:18:44.429]  Operation pending, please wait...(112)

[09:18:49.429]  Operation pending, please wait...(113)

[09:18:54.429]  Operation pending, please wait...(114)

[09:18:59.429]  Operation pending, please wait...(115)

[09:19:04.428]  Operation pending, please wait...(116)

[09:19:09.428]  Operation pending, please wait...(117)

[09:19:14.428]  Operation pending, please wait...(118)

[09:19:19.428]  Operation pending, please wait...(119)

[09:19:24.427]  Operation pending, please wait...(120)

[09:19:29.427]  Operation pending, please wait...(121)

[09:19:29.427]  Asynchronous call DoSnapshotSet timed out!

[09:19:29.427]  The call for DoSnapshotSet was cancelled.

[09:19:29.427]  Failed to perform VSS snapshot, aborting...

[09:19:29.505]  Backup is aborted.

[09:19:29.505]  ----------------------------------------------------

[09:19:29.505]  SnapManager will retry VSS backup within [5] minutes, please wait...

[09:19:59.504]  Please wait...

[09:20:29.502]  SnapManager will retry VSS backup within [4] minutes, please wait...

[09:20:59.501]  Please wait...

[09:21:29.499]  SnapManager will retry VSS backup within [3] minutes, please wait...

[09:21:59.498]  Please wait...

[09:22:29.496]  SnapManager will retry VSS backup within [2] minutes, please wait...

[09:22:59.495]  Please wait...

[09:23:29.493]  SnapManager will retry VSS backup within [1] minutes, please wait...

[09:23:59.491]  Please wait...

[09:24:29.490]  -------------- Retrying VSS backup -----------------

09:24:30.302]  ----------------- Initializing ---------------------

[09:24:30.302]  Creating backup components object...

[09:24:30.302]  Backup components object created.

[09:24:30.302]  Initializing the backup components object for backup...

[09:24:30.318]  Setting up backup context...

[09:24:30.427]  Setting up database backup type: Full Backup...

[09:24:30.427]  Backup components object initialized for backup operations.

[09:24:30.427]  ---------- Gathering writer metadata ---------------

[09:24:30.427]  Starting asynchronous GatherWriterMetadata. Please wait...

[09:24:31.427]  Operation pending, please wait...(1)

[09:24:36.427]  Asynchronous GatherWriterMetadata finished.

[09:24:36.427]  Getting the list of Writer Metadata Documents provided to VSS...

[09:24:36.427]  Number of writers that responded: 9.

[09:24:36.427]  Starting snapshot set...

[09:24:41.427]  Snapshot set startup in progress...(1)

[09:24:46.427]  Snapshot set startup in progress...(2)

[09:24:51.426]  Snapshot set startup in progress...(3)

[09:24:56.426]  Snapshot set startup in progress...(4)

[09:25:01.426]  Snapshot set startup in progress...(5)

[09:25:06.426]  Snapshot set startup in progress...(6)

[09:25:11.425]  Snapshot set startup in progress...(7)

[09:25:16.425]  Snapshot set startup in progress...(8)

[09:25:21.425]  Snapshot set startup in progress...(9)

[09:25:26.425]  Snapshot set startup in progress...(10)

[09:25:31.424]  Snapshot set startup in progress...(11)

[09:25:36.424]  Snapshot set startup in progress...(12)

[09:25:37.424]  Error in calling VSS API: Error code = 0x80042316

Error description: VSS_E_SNAPSHOT_SET_IN_PROGRESS

[09:25:37.424]  ----------------------------------------------------

[09:25:37.424]  SnapManager will retry VSS backup within [5] minutes, please wait...

[09:26:07.422]  Please wait...

[09:26:37.421]  SnapManager will retry VSS backup within [4] minutes, please wait...

[09:27:07.419]  Please wait...

[09:27:37.418]  SnapManager will retry VSS backup within [3] minutes, please wait...

[09:28:07.416]  Please wait...

[09:28:37.415]  SnapManager will retry VSS backup within [2] minutes, please wait...

[09:29:07.413]  Please wait...

[09:29:37.412]  SnapManager will retry VSS backup within [1] minutes, please wait...

[09:30:07.410]  Please wait...

I am doing backup of 36 + 36 logs and database luns. I have opened case with support team since last 1 week and still have not heared word from them.

I have 9 VSS writers available with Ok status and snapmanger is using MS exchange writer for its operation.

Any insight will to this issue will be much Appriciated.

Re: SME and VSS issue while backup

What state are the VSS writers currently in?

vssadmin list writers

Slightly different error to the one you're seeing, but this bug recommends only backing up 10 SGs at a time.

http://support.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=380995

Also see: https://kb.netapp.com/support/index?page=content&id=1010785

I've also seen vss errors resolved by re-installed SnapDrive.

Cheers,

Graeme

Re: SME and VSS issue while backup

Hello,

we have 7 exchange server in our envorinonment,  Each exchange server has 36 Exchange database.Only i am facing the issue only on the single exchange server, and I have created the schedules on using the 6 backup schedules with 6DB in each backup scheduled, still i am getting the same Error. Also as part of troubleshooting i have reinstalled the SD two times. the current status of all the writers are Stable.

Re: SME and VSS issue while backup

hello,

i have re-runned the backups and got with following error messages

[12:50:31.564]  Creating backup components object...
[12:50:31.564]  Backup components object created.

[12:50:31.580]  Initializing the backup components object for backup...
[12:50:31.580]  Setting up backup context...
[12:50:31.783]  Setting up database backup type: Full Backup...

[12:50:31.783]  Backup components object initialized for backup operations.

[12:50:31.783]  ---------- Gathering writer metadata ---------------

[12:50:31.783]  Starting asynchronous GatherWriterMetadata. Please wait...
[12:50:32.783]  Operation pending, please wait...(1)
[12:50:37.783]  Operation pending, please wait...(2)
[12:50:42.783]  Operation pending, please wait...(3)
[12:50:47.783]  Operation pending, please wait...(4)
[12:50:50.783]  Asynchronous GatherWriterMetadata finished.
[12:50:50.783]  Getting the list of Writer Metadata Documents provided to VSS...

[12:50:50.783]  Number of writers that responded: 10.
[12:50:50.783]  Starting snapshot set...

[12:50:55.783]  Snapshot set startup in progress...(1)
[12:51:00.782]  Snapshot set startup in progress...(2)
[12:51:05.782]  Snapshot set startup in progress...(3)
[12:51:10.782]  Snapshot set startup in progress...(4)
[12:51:15.782]  Snapshot set startup in progress...(5)
[12:51:20.782]  Snapshot set startup in progress...(6)
[12:51:25.782]  Snapshot set startup in progress...(7)
[12:51:30.781]  Snapshot set startup in progress...(8)
[12:51:35.781]  Snapshot set startup in progress...(9)
[12:51:40.781]  Snapshot set startup in progress...(10)
[12:51:45.781]  Snapshot set startup in progress...(11)
[12:51:50.780]  Snapshot set startup in progress...(12)

[12:51:51.780]  Error in calling VSS API: Error code = 0x80042316
Error description: VSS_E_SNAPSHOT_SET_IN_PROGRESS

[12:45:29.648]  Failed to perform VSS snapshot, aborting...
[12:45:29.711]  Backup is aborted.

[12:45:29.711]  ----------------------------------------------------
[12:45:29.711]  SnapManager will retry VSS backup within [5] minutes, please wait...
[12:45:59.711]  Please wait...


[12:50:31.564]  ----------------- Initializing ---------------------

[12:50:31.564]  Creating backup components object...
[12:50:31.564]  Backup components object created.

[12:50:31.580]  Initializing the backup components object for backup...
[12:50:31.580]  Setting up backup context...
[12:50:31.783]  Setting up database backup type: Full Backup...

[12:50:31.783]  Backup components object initialized for backup operations.

[12:50:31.783]  ---------- Gathering writer metadata ---------------

[12:50:31.783]  Starting asynchronous GatherWriterMetadata. Please wait...
[12:50:32.783]  Operation pending, please wait...(1)
[12:50:37.783]  Operation pending, please wait...(2)
[12:50:42.783]  Operation pending, please wait...(3)
[12:50:47.783]  Operation pending, please wait...(4)
[12:50:50.783]  Asynchronous GatherWriterMetadata finished.
[12:50:50.783]  Getting the list of Writer Metadata Documents provided to VSS...

[12:50:50.783]  Number of writers that responded: 10.
[12:50:50.783]  Starting snapshot set...

[12:50:55.783]  Snapshot set startup in progress...(1)
[12:51:00.782]  Snapshot set startup in progress...(2)
[12:51:05.782]  Snapshot set startup in progress...(3)
[12:51:10.782]  Snapshot set startup in progress...(4)
[12:51:15.782]  Snapshot set startup in progress...(5)
[12:51:20.782]  Snapshot set startup in progress...(6)
[12:51:25.782]  Snapshot set startup in progress...(7)
[12:51:30.781]  Snapshot set startup in progress...(8)
[12:51:35.781]  Snapshot set startup in progress...(9)
[12:51:40.781]  Snapshot set startup in progress...(10)
[12:51:45.781]  Snapshot set startup in progress...(11)
[12:51:50.780]  Snapshot set startup in progress...(12)

[12:51:51.780]  Error in calling VSS API: Error code = 0x80042316
Error description: VSS_E_SNAPSHOT_SET_IN_PROGRESS


[12:51:51.780]  ----------------------------------------------------
[12:51:51.780]  SnapManager will retry VSS backup within [5] minutes, please wait...

[13:26:41.941]  ------------ Creating the snapshot -----------------

[13:26:41.941]  Starting asynchronous PrepareForBackup. Please wait...

[13:26:42.941]  Asynchronous PrepareForBackup finished.

[13:26:43.003]  Status after PrepareForBackup (10 writers)
[13:26:43.003]  Status for writer System Writer: STABLE(0x00000000)
[13:26:43.003]  Status for writer Microsoft Exchange Writer: STABLE(0x00000000)
[13:26:43.003]  Status for writer Cluster Service Writer: STABLE(0x00000000)
[13:26:43.003]  Status for writer MSDEWriter: STABLE(0x00000000)
[13:26:43.003]  Status for writer COM+ REGDB Writer: STABLE(0x00000000)
[13:26:43.003]  Status for writer WMI Writer: STABLE(0x00000000)
[13:26:43.003]  Status for writer Registry Writer: STABLE(0x00000000)
[13:26:43.003]  Status for writer Event Log Writer: STABLE(0x00000000)
[13:26:43.003]  Status for writer Removable Storage Manager: STABLE(0x00000000)
[13:26:43.003]  Status for writer IIS Metabase Writer: STABLE(0x00000000)

[13:26:43.003]  Starting asynchronous DoSnapshotSet. Please wait...

[13:26:44.019]  Operation pending, please wait...(1)
[13:26:49.018]  Operation pending, please wait...(2)
[13:26:54.018]  Operation pending, please wait...(3)
[13:26:59.018]  Operation pending, please wait...(4)
[13:27:04.018]  Operation pending, please wait...(5)
[13:27:09.017]  Operation pending, please wait...(6)
[13:27:14.017]  Operation pending, please wait...(7)
[13:27:19.017]  Operation pending, please wait...(8)
[13:27:24.017]  Operation pending, please wait...(9)
[13:27:29.016]  Operation pending, please wait...(10)
[13:27:34.016]  Operation pending, please wait...(11)
[13:27:39.016]  Operation pending, please wait...(12)
[13:27:44.016]  Operation pending, please wait...(13)
[13:27:49.015]  Operation pending, please wait...(14)
[13:27:54.015]  Operation pending, please wait...(15)
[13:27:59.015]  Operation pending, please wait...(16)
[13:28:04.015]  Operation pending, please wait...(17)
[13:28:09.014]  Operation pending, please wait...(18)
[13:28:14.014]  Operation pending, please wait...(19)
[13:28:19.014]  Operation pending, please wait...(20)
[13:28:24.014]  Operation pending, please wait...(21)
[13:28:29.013]  Operation pending, please wait...(22)
[13:28:34.013]  Operation pending, please wait...(23)
[13:28:39.013]  Operation pending, please wait...(24)
[13:28:44.013]  Operation pending, please wait...(25)
[13:28:49.012]  Operation pending, please wait...(26)
[13:28:54.012]  Operation pending, please wait...(27)
[13:28:59.012]  Operation pending, please wait...(28)
[13:29:04.012]  Operation pending, please wait...(29)
[13:29:09.011]  Operation pending, please wait...(30)
[13:29:14.011]  Operation pending, please wait...(31)
[13:29:19.011]  Operation pending, please wait...(32)
[13:29:24.010]  Operation pending, please wait...(33)
[13:29:29.010]  Operation pending, please wait...(34)
[13:29:34.010]  Operation pending, please wait...(35)
[13:29:39.010]  Operation pending, please wait...(36)
[13:29:44.009]  Operation pending, please wait...(37)
[13:29:49.009]  Operation pending, please wait...(38)
[13:29:54.009]  Operation pending, please wait...(39)
[13:29:59.009]  Operation pending, please wait...(40)
[13:30:04.008]  Operation pending, please wait...(41)
[13:30:09.008]  Operation pending, please wait...(42)
[13:30:14.008]  Operation pending, please wait...(43)
[13:30:19.008]  Operation pending, please wait...(44)
[13:30:24.007]  Operation pending, please wait...(45)
[13:30:29.007]  Operation pending, please wait...(46)
[13:30:34.007]  Operation pending, please wait...(47)
[13:30:39.007]  Operation pending, please wait...(48)
[13:30:44.006]  Operation pending, please wait...(49)
[13:30:49.006]  Operation pending, please wait...(50)
[13:30:54.006]  Operation pending, please wait...(51)
[13:30:59.006]  Operation pending, please wait...(52)
[13:31:04.005]  Operation pending, please wait...(53)
[13:31:09.005]  Operation pending, please wait...(54)
[13:31:14.005]  Operation pending, please wait...(55)
[13:31:19.005]  Operation pending, please wait...(56)
[13:31:24.004]  Operation pending, please wait...(57)
[13:31:29.004]  Operation pending, please wait...(58)
[13:31:34.004]  Operation pending, please wait...(59)
[13:31:39.004]  Operation pending, please wait...(60)
[13:31:44.003]  Operation pending, please wait...(61)
[13:31:49.003]  Operation pending, please wait...(62)
[13:31:54.003]  Operation pending, please wait...(63)
[13:31:59.003]  Operation pending, please wait...(64)
[13:32:04.002]  Operation pending, please wait...(65)
[13:32:09.002]  Operation pending, please wait...(66)
[13:32:14.002]  Operation pending, please wait...(67)
[13:32:19.002]  Operation pending, please wait...(68)
[13:32:24.001]  Operation pending, please wait...(69)
[13:32:29.001]  Operation pending, please wait...(70)
[13:32:34.001]  Operation pending, please wait...(71)
[13:32:39.001]  Operation pending, please wait...(72)
[13:32:44.000]  Operation pending, please wait...(73)
[13:32:49.000]  Operation pending, please wait...(74)
[13:32:54.000]  Operation pending, please wait...(75)
[13:32:58.999]  Operation pending, please wait...(76)
[13:33:03.999]  Operation pending, please wait...(77)
[13:33:08.999]  Operation pending, please wait...(78)
[13:33:13.999]  Operation pending, please wait...(79)
[13:33:18.998]  Operation pending, please wait...(80)
[13:33:23.998]  Operation pending, please wait...(81)
[13:33:28.998]  Operation pending, please wait...(82)
[13:33:33.998]  Operation pending, please wait...(83)
[13:33:38.997]  Operation pending, please wait...(84)
[13:33:43.997]  Operation pending, please wait...(85)
[13:33:48.997]  Operation pending, please wait...(86)
[13:33:53.997]  Operation pending, please wait...(87)
[13:33:58.996]  Operation pending, please wait...(88)
[13:34:03.996]  Operation pending, please wait...(89)
[13:34:08.996]  Operation pending, please wait...(90)
[13:34:13.996]  Operation pending, please wait...(91)
[13:34:18.995]  Operation pending, please wait...(92)
[13:34:23.995]  Operation pending, please wait...(93)
[13:34:28.995]  Operation pending, please wait...(94)
[13:34:33.995]  Operation pending, please wait...(95)
[13:34:38.994]  Operation pending, please wait...(96)
[13:34:43.994]  Operation pending, please wait...(97)
[13:34:48.994]  Operation pending, please wait...(98)
[13:34:53.994]  Operation pending, please wait...(99)
[13:34:58.993]  Operation pending, please wait...(100)
[13:35:03.993]  Operation pending, please wait...(101)
[13:35:08.993]  Operation pending, please wait...(102)
[13:35:13.993]  Operation pending, please wait...(103)
[13:35:18.992]  Operation pending, please wait...(104)
[13:35:23.992]  Operation pending, please wait...(105)
[13:35:28.992]  Operation pending, please wait...(106)
[13:35:33.992]  Operation pending, please wait...(107)
[13:35:38.991]  Operation pending, please wait...(108)
[13:35:43.991]  Operation pending, please wait...(109)
[13:35:48.991]  Operation pending, please wait...(110)
[13:35:53.991]  Operation pending, please wait...(111)
[13:35:58.990]  Operation pending, please wait...(112)
[13:36:03.990]  Operation pending, please wait...(113)
[13:36:08.990]  Operation pending, please wait...(114)
[13:36:13.989]  Operation pending, please wait...(115)
[13:36:18.989]  Operation pending, please wait...(116)
[13:36:23.989]  Operation pending, please wait...(117)
[13:36:28.989]  Operation pending, please wait...(118)
[13:36:33.988]  Operation pending, please wait...(119)
[13:36:38.988]  Operation pending, please wait...(120)
[13:36:43.988]  Operation pending, please wait...(121)
[13:36:43.988]  Asynchronous call DoSnapshotSet timed out!
[13:36:43.988]  The call for DoSnapshotSet was cancelled.

[13:36:43.988]  Failed to perform VSS snapshot, aborting...
[13:36:44.050]  Backup is aborted.

[13:36:44.050]  CLEANUP FAILED BACKUP

[14:28:15.220]  Rename SnapInfo folder from and to:
[14:28:15.220]  Q:\safex1mail4_sg4l\SME_SnapInfo\EXCH__SAFEX1MAIL4\SG__EU - ITA Storage Group - 04\12-04-2012_23.04.09__Daily
[14:28:15.220]  Q:\safex1mail4_sg4l\SME_SnapInfo\EXCH__SAFEX1MAIL4\SG__EU - ITA Storage Group - 04\SAFEX1MAIL4__recent
[14:28:15.220]  Rename succesfully completed.


[14:28:15.220]  Error Code: 0xc00413be
VSS asynchronous call timed out.

[14:29:58.715]  Error code: 0xc00413be, VSS asynchronous call timed out.

[14:29:58.715]  *****BACKUP DETAIL SUMMARY*****

[14:29:58.715]  Backup group set #1:

[14:29:58.715]  Backup SG/DB [EU - ITA Storage Group - 23] Error: VSS asynchronous call timed out.


[14:29:58.715]  Backup SG/DB [EU - ITA Storage Group - 24] Error: VSS asynchronous call timed out.

Re: SME and VSS issue while backup

Hello Harpreet,

Is there any other applications leveraging VSS running on the problematic server?

Regards,

Niyaz

Re: SME and VSS issue while backup

Hello Niyaz,

No other application uses the VSS, this server is purely exchange server with SME and SD installed with Exchange 2007 on windows 2003 x64

Regards,

Harpreet

Re: SME and VSS issue while backup

Harpreet,

Could you please try restarting "Volume Shadow Copy" service.

Regards,

Niyaz

Re: SME and VSS issue while backup

Hello Niyaz,

Volume Shadow copy server is manual type in the server.

howeveri have restarted the service couple of times before each backup. But the backup is againg failed.

Re: SME and VSS issue while backup

Have you checked Exchange related event logs (such as MSExchangeIS, type Exchange VSS Writer) and SDW related event logs? Normally those event logs could tell you what the issue is.

Thanks,

-Qing

Re: SME and VSS issue while backup

hello Qing

i am unable to relate the issue with the event logs, can u specify the which events are most generated and i need to monotor,

since i am unable t perforn the ful clean backups.