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SnapCreator Framework 4.1.1. on 2012 R2 error

[ Edited ]

goodmorning/goodafternoon,

 

We where searching for a solution to get backups of our systemdrives C: from our VM's that are running on a XenServer pool.

 

So we found SnapCreator Framework, read the manual 2 times, read the administration manual 3 times. But i guess i've done the right things to get it up and running.

 

The servers are 64 bits, that's also the case for SnapCreator Agent and JAVA. I used JAVA JRE 7.72 any higher is a show stopper for Oncommand software.

 

But somehow there's a error we cannot pass by:

 

 

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Action started!
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Validating policy: daily finished successfully
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########## Detecting Data ONTAP mode for 172.16.100.105 ##########
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STORAGE-03031: Getting system version details of [172.16.100.105]
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STORAGE-03032: Getting system version details of [172.16.100.105] finished successfully.
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########## Agent validation ##########
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Agent validation completed successfully for agent 10.0.0.180:9090
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########## Plugin validation ##########
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Plugin validation completed successfully for plugin xen
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########## Application Discovery ##########
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Performing discovery on : xen
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:34 2015) Performing discover operation in xen plug-in
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:34 2015) Creating executor for the filer  172.16.100.105
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Performing volume discover operation for HOST : 172.16.1.16
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Creating XEN RPC session on host : 172.16.1.16
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Getting the host instance and record information from host 172.16.1.16
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.22
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.15
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.27
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.14
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.21
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.17
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.18
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.20
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.16
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.19
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.23
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.24
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.26
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Found host with address 172.16.1.25
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Collecting host record information 172.16.1.16
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:37 2015) Host discovery completed successfully. Host address 172.16.1.16 with label SXS-XEN22
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:40 2015) Getting the disk information of VM (SXS-SNSQL01)
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:40 2015) Collecting VM record info 
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:40 2015) Collecting XEN Server IQN information
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:40 2015) Getting the VBDs of the VM (SXS-SNSQL01)
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:40 2015) Getting the VDI information of VM (SXS-SNSQL01)
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:40 2015) VBD (8b289a18-4ee5-2238-f5d7-1a4ce650a297) from VM (SXS-SNSQL01) is skipped as it is a Compact Disk
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:40 2015) Collecting Storage Repository information of VDI with uuid (58c2d425-ce15-43cc-bcc3-cf7f90c2bda9)
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:40 2015) Collecting the Storage Repository type
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:40 2015) SR(UUID : 72529be3-19c7-c6b4-d9cb-5adc6e0a5fe2) of VM (SXS-SNSQL01) is not supported config for SAN. Since the SR has more than 1 VDI in it. skipping !
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:40 2015) Getting VDI information of the VM is successful SXS-SNSQL01
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[10.0.0.180:9090 (4.1.1.1)] (Tue Mar 17 13:53:40 2015) [xen-00056] Failed to get volume list of the storage controllers
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Application discover result is empty  from plugin xen. skipping config update operation
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########## Application Discovery finished successfully ##########
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########## Running storage discovery ##########
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STORAGE-02090: Listing Snapshot copies on volume [vol_Snapshot].
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STORAGE-02091: Listing Snapshot copies on volume [vol_Snapshot] finished successfully.
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########## Storage discovery finished successfully ! ##########
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########## Pre Application Quiesce commands ##########
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Pre application quiesce commands are not defined
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Pre Application Quiesce commands finished successfully
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########## Application Quiesce ##########
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Application Quiesce for plugin : xen
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SCF-00037: Application quiesce for plug-in [xen] failed with error [java.net.ConnectException: ConnectException invoking https://10.0.0.180:9090/SnapCreator/operations/status/fe3ab012-9ba5-4ab7-93d4-f2272516d634/90: Connection timed out: connect] and exit code [-1], Exiting!
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Task: quiesce with config:ServerXs@test failed
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########## Application Unquiesce ##########
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Application Unquiesce for plugin: xen
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SCF-00032: Application unquiesce failed due to application error. To ignore application errors and proceed with backup you can set APP_IGNORE_ERROR=Y.
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Task: unquiesce with config:ServerXs@test failed
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########## Application cleanup ##########
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SCF-00074: Cleanup for plug-in [xen] failed with error [com.ctc.wstx.exc.WstxIOException: Connection timed out: connect] and exit code [-1], Exiting!
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Task: appCleanup with config:ServerXs@test failed
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########## Agent Workflow Finalization ##########
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Agent Workflow Finalization started
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SCF-00080: Agent finalization for workflow failed with warning [com.ctc.wstx.exc.WstxIOException: Connection timed out: connect]. Continuing.
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########## Snap Creator Framework 4.1.1 failed ##########
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Pre Exit commands are not defined. Skipping !

Re: SnapCreator Framework 4.1.1. on 2012 R2 error

I also created a support case for this issue.

 

If i know the asnwer i will share it here too.