Data Backup and Recovery

SnapManager Sharepoint 6.1 Email Notification test failed

jerome_barrelet
4,429 Views

Hello,

I try to configure the email notification, and I have always the same error :

the firewall disable

The smtp is open without any authentication

Any ideas ?

Thanks in advance

Jerome

7 REPLIES 7

jerome_barrelet
4,429 Views

We have found that if we use the old mail gateway Exchange 2003 it works, but if we use the new mail gateway Exchange 2010 it doesn't work.

Anybody have the same problem?

crocker
4,429 Views

  Is this a question your team handles or is this a support related question that should be addressed in the NetApp Support community?
Mike

rbarker
4,429 Views

In order to determine what the exact error is you will need to check the SMSP Logs.

The manager log is at: C:\Program Files\NetApp\SnapManager for SharePoint\VaultServer\Control\logs

And the media log is at: C:\Program Files\NetApp\SnapManager for SharePoint\VaultServer\Media\logs

And agent log is written to windows event.

Since you are having problems with email notification setup, you need check the “control high level.log” in manager log folder. If you check this log there should be additional details to help troubleshoot.

Thanks,

Rob

rbarker
4,429 Views

Jerome -

Make sure you enter an SMTP Username and Password.

Thanks,

Rob

jerome_barrelet
4,429 Views

Hello Rob,

the SMTP Username and password are correct. We are more thinking about a Exchange 2010 SMTP rights problem because it's work on Exchange 2003.

I will post something when we found the soluce

Thanks

bernd_wolters
4,429 Views

Hi Jerome,

could you implent a special receive-connector, set the scope to your SM-Host and allow anomyous authentication. If you just want to send notifications to your home-domains ther´s no need to enable the open-relay-option for that host.

Regards bernd

amortellaro
4,429 Views

Relay to Exchange 2010 Hub Transports are not supported in version 6.1.  This problem will be fixed in version 7.  Until then, you will need to relay to another SMTP server or Exchange 2007 or 2003.

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