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SnapManager for Oracle - stopped working

After installing NetApp Management Console on the server running SnapManager for Oracle, SMO stopped working for us.

Any ideas about how to fix this?

oracle@linuxsmoserver01 ~# smogui

Exception in thread "main" java.lang.ExceptionInInitializerError

        at com.netapp.dlm.utilities.ConfigManager.getConfigEnums(ConfigManager.java:294)

        at com.netapp.dlm.utilities.AbstractConfigManager.getConfigList(AbstractConfigManager.java:129)

        at com.netapp.dlm.utilities.AbstractConfigManager.<init>(AbstractConfigManager.java:69)

        at com.netapp.dlm.utilities.AbstractConfigManager.<init>(AbstractConfigManager.java:44)

        at com.netapp.dlm.utilities.ConfigManager.<init>(ConfigManager.java:251)

        at com.netapp.dlm.utilities.ConfigManager.<init>(ConfigManager.java:247)

        at com.netapp.dlm.utilities.ConfigManager.determinePlatform(ConfigManager.java:264)

        at com.netapp.dlm.utilities.ConfigManager.getConfigManager(ConfigManager.java:278)

        at com.netapp.dlm.utilities.GlobalContext.getConfigManager(GlobalContext.java:88)

        at com.netapp.common.logging.SMRollingFileAppender.<clinit>(SMRollingFileAppender.java:40)

        at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

        at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)

        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)

        at java.lang.reflect.Constructor.newInstance(Unknown Source)

        at java.lang.Class.newInstance0(Unknown Source)

        at java.lang.Class.newInstance(Unknown Source)

        at org.apache.log4j.helpers.OptionConverter.instantiateByClassName(OptionConverter.java:330)

        at org.apache.log4j.helpers.OptionConverter.instantiateByKey(OptionConverter.java:121)

        at org.apache.log4j.PropertyConfigurator.parseAppender(PropertyConfigurator.java:650)

        at org.apache.log4j.PropertyConfigurator.parseCategory(PropertyConfigurator.java:633)

        at org.apache.log4j.PropertyConfigurator.configureRootCategory(PropertyConfigurator.java:530)

        at org.apache.log4j.PropertyConfigurator.doConfigure(PropertyConfigurator.java:426)

        at org.apache.log4j.PropertyConfigurator.doConfigure(PropertyConfigurator.java:462)

        at org.apache.log4j.helpers.OptionConverter.selectAndConfigure(OptionConverter.java:471)

        at org.apache.log4j.LogManager.<clinit>(LogManager.java:123)

        at org.apache.log4j.Logger.getLogger(Logger.java:105)

        at com.netapp.common.logging.Log4jAdapterFactory.createLogAdapter(Log4jAdapterFactory.java:25)

        at com.netapp.common.logging.NALogger.<init>(NALogger.java:45)

        at com.netapp.common.logging.NALogger.getLogger(NALogger.java:60)

        at com.netapp.common.logging.NALogger.getLogger(NALogger.java:54)

        at com.netapp.dlm.utilities.AbstractConfigManager.<clinit>(AbstractConfigManager.java:29)

        at com.netapp.dlm.utilities.GlobalContext.<clinit>(GlobalContext.java:47)

        at com.netapp.dlm.ui.gui.snapmanager.SnapManager.<clinit>(SnapManager.java:88)

Caused by: java.lang.RuntimeException: java.io.IOException: Permission denied

        at com.netapp.dlm.common.FileUtils.getSystemTempDir(FileUtils.java:44)

        at com.netapp.dlm.utilities.ConfigManager$ConfigEnum.<clinit>(ConfigManager.java:46)

        ... 33 more

Caused by: java.io.IOException: Permission denied

        at java.io.UnixFileSystem.createFileExclusively(Native Method)

        at java.io.File.checkAndCreate(Unknown Source)

        at java.io.File.createTempFile(Unknown Source)

        at java.io.File.createTempFile(Unknown Source)

        at com.netapp.dlm.common.FileUtils.getSystemTempDir(FileUtils.java:40)

        ... 34 more

oracle@linuxsmoserver01 ~#

Re: SnapManager for Oracle - stopped working

As in crashed? Is there a core?

-Mark

Re: SnapManager for Oracle - stopped working

Hi Scott,

Can you try installing them in separate Machines?

Is launching SMO gui crashing?

What about launching NMC?

Regards

adai

Re: SnapManager for Oracle - stopped working

Mark, I don't believe anything crashed.  SMO GUI simply won't launch after the NMC was installed.

Re: SnapManager for Oracle - stopped working

Installing SMO and NMC on seperate machines is no problem.

However, the SMO installation appears to have been hosed after the NMC was installed.  SMOGUI will not launch (original post) even after NMC was removed.

I will open a case with NetApp Support...