SnapManager for Oracle without SQLNET.Athentication (NTS)

[ Edited ]

Hello Community,

we have a customer following problem:
After a version update a third-party software can be used on the Oracle server function "SQLNET.Athentication_Services" anymore. The Oracle server will then runs at 100% once the SMO service is started. Although we already negotiating with the third-party software on a customized release, but that will take some time. However, the customer needs to be backup via SMO.
Are there any ideas on how man without the "SQLNET.Athentication_Services" function can operate the SMO?

Thank you for your ideas