2012-08-17 03:28 PM - edited 2015-12-18 12:37 AM
Running SnapCreator_Framework_3.6.0-Win64 on Windows Server 2008 Standard, we are unable to successfully connect to vCloud Director 1.5 when creating a backup profile.
Within the SnapCreator GUI, we supply the vCD URL (assume https://10.10.10.10/cloud for this example) and a local system administrator name defined within vCD (assume a system administrator user in vCD called sc_backup) as sc_backup@system and its associated password. However, when we try to connect to vCD, we always receive error "[gui-00025] Invalid vCloud Credentials!". If we follow that same URL outside of the SnapCreator GUI and use account sc_backup with its password, login is successful.
From within the SnapCreator GUI, we have double (and triple checked) that we are entering the correct password for sc_backup. We have tried entering the username as sc_backup and sc_backup@system. Same result always - [gui-00025] Invalid vCloud Credentials!. What are we missing?
2012-10-08 03:50 AM
It is a permissions issue of some kind, hard to tell based on info and I really dont have that much experience with vcloud. I do know we need @system user and it needs to be an admin but I think the @system user is an admin.
The other thing it could be is firewall, maybe SC server is being blocked to vcloud director. Are they on same subnet? If not I would check this
I would open a support case or maybe someone else will chime in with some ideas
2013-01-08 02:43 PM
Hi Keith - I'm having this same issue with snapcreator framework 3.6, trying to create a configuration using the vCD plug-in to connect to a vCloud Director 5.1.1 cell. As in the initial post, i've tried passing the credentials muliple ways to no avail; i've tried local system administrator account established in vCD (Administrator@system), i've tried going directly to a specific organization using the local org administrator account, etc. It always results in [gui-000025] Invalid vCloud Credentials. Logging in with these credentials directly through the vCD UI works correctly. Also, i tried using the vSphere plug-in just to confirm functionality, and I can sucessfully create a configuration using the vSphere plug-in going direct to the vCenter Server that supports vCD. I've opened a case with NetApp support, but they have no information on this issue. Have you heard anything more about this in the months following your response?
2013-01-10 11:34 AM
Could you please try this and let me know the result?
Example, if on a windows system where snapcreator server is installed.
C:\Program Files\NetApp\Snap_Creator_Framework\scServer4.0.0c>snapcreator.exe --pwdCrypt
Please Enter Password:
Your encrypted password is: 365a4f6c6f7157525331492d0a
Supply your vCD password in the above example, and obtain a Crypted password.
Then supply that password when try to connect to the vCD via snapcreator.
I don't have a lab gear with vCD install.
If you could test this and reply it is useful.
I will also cascade this information to the snapcreator developers.
Snapcreator Community Moderator
2013-01-10 01:17 PM
I believe that the 3.6 option is --cryptpasswd
You can run the snapcreator command by itself and it should list all of the options.
This should be one of the last ones listed.
Hope this helps.