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snapmanager for exchange 2013 backup failed

recently we backup our exchange 2013 got an error code

Backup failed.

Error Code: 0x8004230f

Please check the SnapManager-SnapDrive Reports and Windows Event Logs for more details.

 

the attachment is the error log

 

microsoft exchange writer state always failed,

 

exchange 2013 have DAG,we use snapmanger for exchange to backup the active database

 

 

 

 

 

Re: snapmanager for exchange 2013 backup failed

something wrong with the hw vss provider.

 

https://kb.netapp.com/support/index?page=content&id=2013967

 check this kb and see if it helps

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