Hello,
We´re trying to start an sybase ASE backup with snapcreator (sybase version: 15.7. SP 110) and the backup fails with following information (see error-log below)
==========================================================================================================================================
########## Detecting Data ONTAP mode for phgviexnv6_331 ##########
[2014-05-28 13:37:12,484] INFO: STORAGE-03031: System version details of [phgviexnv6_331].
[2014-05-28 13:37:12,485] INFO: STORAGE-03032: System version details of [phgviexnv6_331] finished successfully.
########## Agent validation ##########
[2014-05-28 13:37:12,523] INFO: Agent validation completed successfuly for agent sapphhrq.pzh.dsh.at:50051
########## Plugin validation ##########
[2014-05-28 13:37:12,544] INFO: Plugin validation completed successfuly for plugin sybase
########## PRE APPLICATION QUIESCE COMMANDS ##########
[2014-05-28 13:37:12,549] INFO: Pre application quiesce commands are not defined
########## PRE APPLICATION QUIESCE COMMANDS FINISHED SUCCESSFULLY ##########
[2014-05-28 13:37:12,552] INFO: Application auto discovery is not enabled skipping .
[2014-05-28 13:37:12,554] INFO: Validate volume is not enabled skipping validate volume task.
########## Application Quiesce ##########
[2014-05-28 13:37:13,556] INFO: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] SYBASE:QUIESCE: Starting
[2014-05-28 13:37:13,557] INFO: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] SYBASE:EXPAND_DB: Entered
[2014-05-28 13:37:13,557] INFO: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] SYBASE:EXPAND_DB: No database discovery (+ALL) specified, finishing
[2014-05-28 13:37:13,557] INFO: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] SYBASE:QUIESCE: Quiescing database HRQ
[2014-05-28 13:37:13,557] INFO: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] SYBASE:QUIESCE: Quiescing database HRQ finished successfully
[2014-05-28 13:37:13,557] INFO: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] SYBASE:QUIESCE: Quiescing database model
[2014-05-28 13:37:13,558] ERROR: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] [syb-00002] SYBASE:QUIESCE: Could not get Database model status, ensure database is running!
[2014-05-28 13:37:13,558] ERROR: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] [syb-00004] SYBASE:QUIESCE: Quiescing databases failed
[2014-05-28 13:37:13,558] ERROR: [sapphhrq.pzh.dsh.at:50051(4.0.0.1)] SCF-00037: Application quiesce for plugin [sybase] failed with error [] and exit code [1], Exiting!
########## Application Unquiesce ##########
[2014-05-28 13:37:13,735] INFO: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] SYBASE:UNQUIESCE: Starting
[2014-05-28 13:37:13,737] INFO: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] SYBASE:EXPAND_DB: Entered
[2014-05-28 13:37:13,737] INFO: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] SYBASE:EXPAND_DB: No database discovery (+ALL) specified, finishing
[2014-05-28 13:37:13,737] INFO: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] SYBASE:UQUIESCE: Unquiescing database sybsystemprocs
[2014-05-28 13:37:13,737] ERROR: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] [syb-00013] SYBASE:RUN_CMD: Msg 2222, Level 16, State 1:
Server 'HRQ', Line 1:
QUIESCE DATABASE with RELEASE option failed. No quiesce process with tag name tagname_sybsystemprocs exists or it is being released by another process.
[2014-05-28 13:37:13,737] INFO: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] SYBASE:UQUIESCE: Unquiescing database sybsystemprocs failed
[2014-05-28 13:37:13,737] ERROR: [sapphhrq.pzh.dsh.at:50051 (4.0.0.1)] [syb-00005] SYBASE:UNQUIESCE: Unquiescing databases failed
[2014-05-28 13:37:13,737] ERROR: [sapphhrq.pzh.dsh.at:50051(4.0.0.1)] SCF-00032: Application unquiesce failed due to application error. Check logs and application settings. To ignore application errors and proceed with backup you can set APP_IGNORE_ERROR=Y.
HRQ.out.20140528133712.log (END)
==========================================================================================================================================
I´ve installed the scAgent on the host with SID "HRQ" on a seperate system. The scServer runs on an other system. Both have same snapcreator version 4.0.0.1
On the scServer I´ve the system entries for system HRQ in it, also all DBs (master, SID, model, ... etc.) with right passwords. I´ve all checked twice.
The strange thing is, that on an other system with the same settings, the snapcreator backup runs successful without errors.
One more information that could be a reason: We´ve made a systemcopy (with dump database option) few days ago. But the systemcopy was successful and the systems + DB runs fine since that.
Please assist us in this case.
Thanks in advance.
Regards
