Data Backup and Recovery

unable to add domainuser(s) to netapp filer

CHRISLAWLOR
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Hi

i am receiving an error message of  "error: user does not exist" when trying to add a user (snapdriveservice) to the domain users group on a filer

using the following command "useradmin domainuser add DOMAIN.com\snapdriveservice -g administrators"

i have successfully added the domain admin account (DOMAIN\administrator) account to the group administrators on the filer already !

i created a second account called "test" and had the same issue as above

i tried the cifs lookup command on the snapdriveservice account and it replies 'lookup failed" - however it provides the SID for the administrator account

however, when testing i was able to add the filer to the domain using the snapdriveservice account so the filer can clearly communicate with it !

any ideas what needs to be done to the snapdriveservice account before my filer will recognise it ?

thanks

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