NetApp Community Troubleshooting

by Community Manager ‎2015-03-18 10:52 AM - edited ‎2015-04-10 07:31 AM

In this guide you will learn how do simple trouble shooting for the Community site. If you have more Community platform related questions, please post your question in the Community Related Discussions.

 

What do I do if I forgot my password?

 

To get help with your password:

  1. Click Login at the top of the page.
  2. Click Forgot your password? below the Login button.
  3. Enter the email address you used when you registered with the Community.
  4. You can choose between having a reset link or your password hint sent to your email.
  5. Check your email for your login name and a password reset link.

I can’t find a particular link, what do I do?

Follow the instructions below and the Community team will investigate its status. However, due to the Community migration, the content may have been permanently deleted.

 

  1. Click Login to ensure that you are logged into your account.
  2. Go to the Community Related Discussions.
  3. Post the URL that you are looking for.

Why can’t I see certain options or buttons within the Community?

Certain web browsers are not compatible with the Community. Firefox and Google Chrome are the preferred browsers for using the Community.

 

If you are using IE (Internet Explorer): Verify that you are not using Compatibility Mode (F12).

  1. Click on Tools then choose Developer Tools.
  2. Uncheck Compatibility Mode.
  3. Reload page to ensure all options are showing correctly.

 

If your issues persist try switching to a new browser or contact the Community Team in the Community Related Discussions with screen shots including information about the browser, version of the browser and also the type machine you are working on (MAC or PC).

Warning!

This NetApp Community is public and open website that is indexed by search engines such as Google. Participation in the NetApp Community is voluntary. All content posted on the NetApp Community is publicly viewable and available. This includes the rich text editor which is not encrypted for https.

In accordance to our Code of Conduct and Community Terms of Use DO NOT post or attach the following:

  • Software files (compressed or uncompressed)
  • Files that require an End User License Agreement (EULA)
  • Confidential information
  • Personal data you do not want publicly available
  • Another’s personally identifiable information
  • Copyrighted materials without the permission of the copyright owner

Files and content that do not abide by the Community Terms of Use or Code of Conduct will be removed. Continued non-compliance may result in NetApp Community account restrictions or termination.