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270c controller not booting, "No root volume found".

Guys, our 2nd NetApp 270c controller is not booting.  Can you please help?

Thanks

CFE version 1.2.0 based on Broadcom CFE: 1.0.35

Copyright (C) 2000,2001,2002,2003 Broadcom Corporation.

Portions Copyright (C) 2002,2003 Network Appliance Corporation.

CPU type 0x1040102: 650MHz

Total memory: 0x40000000 bytes (1024MB)

Starting AUTOBOOT press any key to abort...

Loading: 0xffffffff80001000/25888 0xffffffff80007520/13053911 Entry at 0xffffffff80001000

Starting program at 0xffffffff80001000

Press CTRL-C for special boot menu

............................................Interconnect based upon M-VIA ERing Support

    Copyright (c) 1998-2001 Berkeley Lab

    http://www.nersc.gov/research/FTG/via

Tue Jul 20 06:36:28 GMT [cf.nm.nicTransitionUp:info]: Interconnect link 0 is UP

Tue Jul 20 06:36:29 GMT [cf.nm.nicReset:warning]: Initiating soft reset on Cluster Interconnect card 0 due to rendezvous jammed

Thu Jan  1 00:00:27 GMT [fci.initialization.failed:error]: Initialization failed on Fibre Channel adapter 0b.

NetApp Release 7.2.2: Sat Mar 24 20:52:58 PDT 2007

Copyright (c) 1992-2007 Network Appliance, Inc.

Starting boot on Wed Dec 31 23:59:58 GMT 1969

Thu Jan  1 00:00:27 GMT [nvram.battery.state:info]: The NVRAM battery is currently ON.

Thu Jan  1 00:00:32 GMT [diskown.isEnabled:info]: software ownership has been enabled for this system

WARNING: NVLOG: nvlog magic was initially found ZEROed (by CFE ?) !!

WARNING: nvlog_test: Unexpected nvlog contents.  Will discard contents of nvlog, USER DATA MAY BE LOST

Thu Jan  1 00:00:33 GMT [fmmbx_instanceWorke:info]: no mailbox instance on local side

Thu Jan  1 00:00:33 GMT [cf.noDiskownShelfCount:info]: Disk shelf count functionality is not supported on software based disk ownership configurations.

Thu Jan  1 00:00:36 GMT [coredump.spare.none:info]: No sparecore disk was found.

WARNING: 0 disks found!

Storage Adapters found:

1 Fibre Channel Storage Adapters found!

0 SAS Adapters found!

0 Parallel SCSI Storage Adapters found!

1 ATA Adapters found!

Target Adapters found:

1 Fibre Channel Target Adapters found!

2 iSCSI Target Adapters found!

1 Unknown Target Adapters found!

WARNING: there do not appear to be any disks attached to the system.

Check that disks have been assigned ownership to this

system (ID 84178826) using the 'disk show' and 'disk assign'

commands from maintenace mode.

No root volume found.

Rebooting... (ctrl-c to bre#

Re: 270c controller not booting, "No root volume found".

I would check speed setting on shelf (should be 1Gb/s) and terminator setting on FAS270 head (should be on if no external shelf is connected).

Re: 270c controller not booting, "No root volume found".

Thanks for help!  Quick question, why shouldnt the setting be at 2 Gbps...  Also, yes, there is a shelf attached. 

I am instructing the guys via remote support...  How is the terminator setting set?

Thanks!!

Re: 270c controller not booting, "No root volume found".

The setting is 1 Gb, and there is no need for terminator setting since the shelf is attached.

Any other clues?

Thanks!

Re: 270c controller not booting, "No root volume found".

0b is disk adapter on FAS270. If its initialization failed, it usually means open loop. Depending on which ESH module is installed your shelf may need termination too. It has to be set to 1Gb/s as well.

So far it is hardware problem which in almost all cases I have seen was caused by incorrect loop termination setting.

Re: 270c controller not booting, "No root volume found".

Thanks!  Ill have the tech snap a picture of the settings.

Have a look at this thread:  http://communities.netapp.com/message/53762#53762

Also, I am very suspicious that the above thread has a correct answer.

Re: 270c controller not booting, "No root volume found".

Boot into maintenance mode and check whether filer sees any disk at all.

Re: 270c controller not booting, "No root volume found".

Thanks for your time aborzenkov!

Filer is serving production luns via controller A.. So yes, all disks are assigned to controller A.

controller B is stuck in this infinite boot loop i posted above...  I hope that will explain what you were asking.

Re: 270c controller not booting, "No root volume found".

Oh, sorry, you mean Ctrl+C and choose option 5 on controller B?

Re: 270c controller not booting, "No root volume found".

Yes.