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Autosupport can't reach external mailaddress

SAREK070770
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Hello,

I'm in the process of setting up a new FAS2040. Everything is working fine, the only thing that doesn't work is the autosupport to netapp. Doesn't matter what i do i will get the error's showed below. Anyone have had the same problem (and solved it) ? I'm using NetApp Release 8.0.2 7-Mode: Mon Jun 13 14:14:26 PDT 2011

RNLUITST001-B> Tue Dec  6 00:45:50 CET [RNLUITST001-B: asup.smtp.fail:warning]:                    AutoSupport mail to 1XX.XXX.XXX.XX1 failed (Failed to transmit smtp asup) for messa                   ge: HA Group Notification from RNLUITST001-B (SYSTEM CONFIGURATION WARNING) WARN                   ING

Tue Dec  6 00:45:50 CET [RNLUITST001-B: asup.smtp.retry:info]: AutoSupport mail                    (HA Group Notification from RNLUITST001-B (SYSTEM CONFIGURATION WARNING) WARNING                   ) was not sent for host (0). The system will retry later to send the message

Tue Dec  6 00:45:56 CET [RNLUITST001-B: callhome.invoke.all:info]: User triggere                   d complete call home for USER_TRIGGERED (COMPLETE:AutoSupport)

Tue Dec  6 00:46:16 CET [RNLUITST001-B: asup.general.file.create.failed:error]:                    AutoSupport file (/mroot/etc/log/.cm_stats_hourly_done) was unable to be written                    to the file spool subdirectory.

Tue Dec  6 00:46:58 CET [RNLUITST001-B: asup.smtp.fail:warning]: AutoSupport mail to 1XX.XXX.XXX.XX1 failed (Failed to transmit smtp asup) for message: HA Group Notification from RNLUITST001-B (SYSTEM CONFIGURATION WARNING) WARNING

Tue Dec  6 00:46:58 CET [RNLUITST001-B: asup.smtp.retry:info]: AutoSupport mail (HA Group Notification from RNLUITST001-B (SYSTEM CONFIGURATION WARNING) WARNING) was not sent for host (0). The system will retry later to send the message

Here is my configuration of autosupport (ip and mail addresses are changed)

RNLUITST001-B> options autosupport

autosupport.cifs.verbose     off

autosupport.content          complete   (value might be overwritten in takeover)

autosupport.doit             DONT

autosupport.enable           on         (value might be overwritten in takeover)

autosupport.from             Netapp.Fas2040B@yourcompany.com (value might                                                            be overwritten in takeover)

autosupport.local.nht_data.enable off        (value might be overwritten in takeover)

autosupport.local.performance_data.enable off        (value might be overwritten in takeover)

autosupport.mailhost         1XX.XXX.XXX.XX1 (value might be overwritten in takeover)

autosupport.minimal.subject.id hostname   (value might be overwritten in takeover)

autosupport.nht_data.enable  on         (value might be overwritten in takeover)

autosupport.noteto                      (value might be overwritten in takeover)

autosupport.partner.to                  (value might be overwritten in takeover)

autosupport.performance_data.doit DONT

autosupport.performance_data.enable on         (value might be overwritten in takeover)

autosupport.periodic.tx_window 1h         (value might be overwritten in takeover)

autosupport.retry.count      15         (value might be overwritten in takeover)

autosupport.retry.interval   4m         (value might be overwritten in takeover)

autosupport.support.enable   on         (value might be overwritten in takeover)

autosupport.support.proxy               (value might be overwritten in takeover)

autosupport.support.to       autosupport@netapp.com (value might be overwritten in takeover)

autosupport.support.transport smtp       (value might be overwritten in takeover)

autosupport.support.url      support.netapp.com/asupprod/post/1.0/postAsup (value might be overwrit                                                           ten in takeover)

autosupport.throttle         on         (value might be overwritten in takeover)

autosupport.to              Help@mycompany.com,Me@external.company.com,itmanager@headoffice.com (value might be overwritten in takeover)

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