Hello,
I'm in the process of setting up a new FAS2040. Everything is working fine, the only thing that doesn't work is the autosupport to netapp. Doesn't matter what i do i will get the error's showed below. Anyone have had the same problem (and solved it) ? I'm using NetApp Release 8.0.2 7-Mode: Mon Jun 13 14:14:26 PDT 2011
RNLUITST001-B> Tue Dec 6 00:45:50 CET [RNLUITST001-B: asup.smtp.fail:warning]: AutoSupport mail to 1XX.XXX.XXX.XX1 failed (Failed to transmit smtp asup) for messa ge: HA Group Notification from RNLUITST001-B (SYSTEM CONFIGURATION WARNING) WARN ING
Tue Dec 6 00:45:50 CET [RNLUITST001-B: asup.smtp.retry:info]: AutoSupport mail (HA Group Notification from RNLUITST001-B (SYSTEM CONFIGURATION WARNING) WARNING ) was not sent for host (0). The system will retry later to send the message
Tue Dec 6 00:45:56 CET [RNLUITST001-B: callhome.invoke.all:info]: User triggere d complete call home for USER_TRIGGERED (COMPLETE:AutoSupport)
Tue Dec 6 00:46:16 CET [RNLUITST001-B: asup.general.file.create.failed:error]: AutoSupport file (/mroot/etc/log/.cm_stats_hourly_done) was unable to be written to the file spool subdirectory.
Tue Dec 6 00:46:58 CET [RNLUITST001-B: asup.smtp.fail:warning]: AutoSupport mail to 1XX.XXX.XXX.XX1 failed (Failed to transmit smtp asup) for message: HA Group Notification from RNLUITST001-B (SYSTEM CONFIGURATION WARNING) WARNING
Tue Dec 6 00:46:58 CET [RNLUITST001-B: asup.smtp.retry:info]: AutoSupport mail (HA Group Notification from RNLUITST001-B (SYSTEM CONFIGURATION WARNING) WARNING) was not sent for host (0). The system will retry later to send the message
Here is my configuration of autosupport (ip and mail addresses are changed)
RNLUITST001-B> options autosupport
autosupport.cifs.verbose off
autosupport.content complete (value might be overwritten in takeover)
autosupport.doit DONT
autosupport.enable on (value might be overwritten in takeover)
autosupport.from Netapp.Fas2040B@yourcompany.com (value might be overwritten in takeover)
autosupport.local.nht_data.enable off (value might be overwritten in takeover)
autosupport.local.performance_data.enable off (value might be overwritten in takeover)
autosupport.mailhost 1XX.XXX.XXX.XX1 (value might be overwritten in takeover)
autosupport.minimal.subject.id hostname (value might be overwritten in takeover)
autosupport.nht_data.enable on (value might be overwritten in takeover)
autosupport.noteto (value might be overwritten in takeover)
autosupport.partner.to (value might be overwritten in takeover)
autosupport.performance_data.doit DONT
autosupport.performance_data.enable on (value might be overwritten in takeover)
autosupport.periodic.tx_window 1h (value might be overwritten in takeover)
autosupport.retry.count 15 (value might be overwritten in takeover)
autosupport.retry.interval 4m (value might be overwritten in takeover)
autosupport.support.enable on (value might be overwritten in takeover)
autosupport.support.proxy (value might be overwritten in takeover)
autosupport.support.to autosupport@netapp.com (value might be overwritten in takeover)
autosupport.support.transport smtp (value might be overwritten in takeover)
autosupport.support.url support.netapp.com/asupprod/post/1.0/postAsup (value might be overwrit ten in takeover)
autosupport.throttle on (value might be overwritten in takeover)
autosupport.to Help@mycompany.com,Me@external.company.com,itmanager@headoffice.com (value might be overwritten in takeover)