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Data backup from backup exec to the netapp cifs network share drive is hanging at 772 GB

Hi Guys,

 

We are facing issues with our cifs network share drive. We are taking  exchange dag backups to cifs network share drive from backup exec. Data backup from backup exec to the netapp cifs network share drive is hanging  at 772 GB with error "loding media eorror". Please help me to resolve this issue.

 

Backup exec version : 2015

 

NetApp FAS 2554

Data ontap version : 8.3.1

 

cifs share details :

 


                                      Vserver: svm-hrm-cifs
                                        Share: dagbackup1
                     CIFS Server NetBIOS Name: SVM-HRM-CIFS
                                         Path: /dagbackup1
                             Share Properties: oplocks
                                               browsable
                                               changenotify
                                               continuously-available
                           Symlink Properties: symlinks
                      File Mode Creation Mask: -
                 Directory Mode Creation Mask: -
                                Share Comment: dag backup volume
                                    Share ACL: Everyone / Full Control
                                               PEANUTS\Rajiv.Gali / Full Control
                                               PEANUTS\tlx.svc.buservice / Full Control
                File Attribute Cache Lifetime: -
                                  Volume Name: dagbackup1
                                Offline Files: manual
                Vscan File-Operations Profile: standard
            Maximum Tree Connections on Share: 4294967295
                   UNIX Group for File Create: -

 

Volume details :

 


                                   Vserver Name: svm-hrm-cifs
                                    Volume Name: dagbackup1
                                 Aggregate Name: aggr2_SATA_USCS2554FAS01
                                    Volume Size: 15TB
                             Volume Data Set ID: 1067
                      Volume Master Data Set ID: 2147484715
                                   Volume State: online
                                    Volume Type: RW
                                   Volume Style: flex
                         Is Cluster-Mode Volume: true
                          Is Constituent Volume: false
                                  Export Policy: default
                                        User ID: -
                                       Group ID: -
                                 Security Style: ntfs
                               UNIX Permissions: ------------
                                  Junction Path: /dagbackup1
                           Junction Path Source: RW_volume
                                Junction Active: true
                         Junction Parent Volume: svm_hrm_cifs_root
                                        Comment:
                                 Available Size: 11.55TB
                                Filesystem Size: 15TB
                        Total User-Visible Size: 15TB
                                      Used Size: 3.45TB
                                Used Percentage: 23%
           Volume Nearly Full Threshold Percent: 95%
                  Volume Full Threshold Percent: 98%
           Maximum Autosize (for flexvols only): 18TB
(DEPRECATED)-Autosize Increment (for flexvols only): 768GB
                               Minimum Autosize: 15TB
             Autosize Grow Threshold Percentage: 98%
           Autosize Shrink Threshold Percentage: 50%
                                  Autosize Mode: off
           Autosize Enabled (for flexvols only): false
            Total Files (for user-visible data): 31876689
             Files Used (for user-visible data): 858
                          Space Guarantee Style: volume
                      Space Guarantee in Effect: true
              Snapshot Directory Access Enabled: true
             Space Reserved for Snapshot Copies: 0%
                          Snapshot Reserve Used: 0%
                                Snapshot Policy: none
                                  Creation Time: Fri Jan 06 09:36:43 2017
                                       Language: C.UTF-8
                                   Clone Volume: false
                                      Node name: USCS2554FAS01
                                  NVFAIL Option: off
                          Volume's NVFAIL State: false
        Force NVFAIL on MetroCluster Switchover: off
                      Is File System Size Fixed: false
                                  Extent Option: off
                  Reserved Space for Overwrites: 0B
                             Fractional Reserve: 0%
              Primary Space Management Strategy: volume_grow
                       Read Reallocation Option: off
               Inconsistency in the File System: false
                   Is Volume Quiesced (On-Disk): false
                 Is Volume Quiesced (In-Memory): false
      Volume Contains Shared or Compressed Data: false
              Space Saved by Storage Efficiency: 0B
         Percentage Saved by Storage Efficiency: 0%
                   Space Saved by Deduplication: 0B
              Percentage Saved by Deduplication: 0%
                  Space Shared by Deduplication: 0B
                     Space Saved by Compression: 0B
          Percentage Space Saved by Compression: 0%
            Volume Size Used by Snapshot Copies: 0B
                                     Block Type: 64-bit
                               Is Volume Moving: false
                 Flash Pool Caching Eligibility: read-write
  Flash Pool Write Caching Ineligibility Reason: -
                     Managed By Storage Service: -
Create Namespace Mirror Constituents For SnapDiff Use: -
                        Constituent Volume Role: -
                          QoS Policy Group Name: -
                            Caching Policy Name: -
                Is Volume Move in Cutover Phase: false
        Number of Snapshot Copies in the Volume: 0
VBN_BAD may be present in the active filesystem: false
                Is Volume on a hybrid aggregate: false
                       Total Physical Used Size: 3.45TB
                       Physical Used Percentage: 23%

 

Thanks in advance.

Re: Data backup from backup exec to the netapp cifs network share drive is hanging at 772 GB

Hi Naveen, 

 

Thank you for contacting NetApp community, Did you check the Backup Exec Error Log ? Does it only says Loading Media Error ? Could you be able to take a look at the detialed error log and is this first encounter or this is been happening since long time ? If first time could you run the job once again and check it might be network error. Or can create a test backup and may be backup a 10GB file and see if it is successful ?

 

Thanks,

Nayab

Re: Data backup from backup exec to the netapp cifs network share drive is hanging at 772 GB

Hi @NAYABSK

 

The issue is resolved now. Thanks for your reply.

Re: Data backup from backup exec to the netapp cifs network share drive is hanging at 772 GB

Hi Naveen, 

 

 

We are glad this issue has been resolved, may i know which factor to blame is it the network ? or backup software itsefl or high CPU due to multiple backups at that particular time ?

 

Thanks,

Nayab

Re: Data backup from backup exec to the netapp cifs network share drive is hanging at 772 GB

Hi @NAYABSK

 

Previously we backedup on share drive directly. Now we have created a folder on that we took backup....

Re: Data backup from backup exec to the netapp cifs network share drive is hanging at 772 GB

Hi Naveen, 

 

 

Can help to mark your last reply as solution as it will easier for others with same issue.

 

Thanks,

Nayab