2010-11-23 01:29 AM - edited 2015-12-18 03:06 AM
Hi. We have a netapp unit in our domain, let's call it netapp2.foo.local . Now I want to do an ossv backup to a client on our WAN located at saxoserver.bar.local . The netapp unit sees the saxoserver ossv host(system status online, ndmpstatus is good etc), but when running a "create relationship" I get an error "cannot connect to source filer".
This was over a week ago, I then tried removing "check qsm access list" on the client and also adding an entry netapp2.foo.local to the saxoserver.bar.local's hostname . The "create relationship" now runs, but has managed to backup nothing ( 0KB ) for the last five days.
Any tips on how to best do an ossv backup across domains?
2010-11-23 05:23 AM
Did you check proper network access between local an remote? Is there a Firewall between both nodes, router ACL? Be sure to let port 10000 and 10566 through.
I'm also pretty sure there is a log file in C:\Program Files\netapp\snapvault\etc (or similar directory, if installed in different program dir). just post the error message, if any
hope it helps !
2010-11-23 10:25 AM
Hi, thanks for the comment. Here is the log from C:\Program Files\netapp\snapvault\etc\snapvault :
2010/09/20 15:15:09: ERROR : Unexpected close getting QSM data
Unfortunately that's the only entry.
I also tried successfully pinging the netapp. Any ideas?
2010-11-24 12:29 AM
The netapp unit sees the saxoserver host ( located at 22.214.171.124 ) and there are no firewall restrictions between them. Note that we have several sites. I have been successfull in setting up a backup job over ossv on all of them, except this one which isn't in the same domain
I verified that the ports against the host are open, see nmap log below:
C:\Users\dabjoberapre>nmap -p10000,10566 126.96.36.199
Starting Nmap 5.21 ( http://nmap.org ) at 2010-11-24 09:23 W. Europe Standard Ti
Nmap scan report for 188.8.131.52
Host is up (0.0099s latency).
PORT STATE SERVICE
10000/tcp open snet-sensor-mgmt
10566/tcp open unknown
Nmap done: 1 IP address (1 host up) scanned in 0.63 seconds
So how do proceed now? :/