ONTAP Discussions

Lost Communication to Primary Filers

Harisheldon
7,265 Views

Greetings All,

 

Have a serious problem, and I will try to first give the facts:

 

FAS6240

Version 8.2.3 7-Mode

 

We lost communication with both primary filers yesterday.  It looks as if there is a authentication problem.  I am unable to log on with my elevated account, but I can log on with a local account.  If a customer reboots, they will lose connection.

 

Strange, I can access the DR filers with no issues...

 

I have rebooted the filers this morning, still unable to access the filers with elevated account via SecureCRT and NetApp OnCommand.

 

All protocols, CIFS, NFS, iSCSI, and FC/FCoE are enabled.

 

NOTE: In the CIFS windows, I have clicked on the Options TAB and went to Access Security.  The Enable SMB is NOT checked.

 

I am now receiving a email from the primary filers stating Configuration Error with the following link

https://kb.netapp.com/support/s/article/system-configuration-warning-reported-by-the-storage-system

 

We do not have NetApp support at this time due to a lapse in the contract.  We will finally get support in the next two weeks when they upgrade our systems.

 

So, does anyone have an idea what is wrong and how I can fix this?

14 REPLIES 14
Public