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No Oncammand System Manager after upgrade 9.3

Hello,
Following the update in 9.3 I no longer have access to system eat on but cluster. I have three bay 2 FAS 2600 and one AFF200 and I have the same behavior. It remains to the load even when doing F5.
Have you ever encountered this problem in this or previous versions?
I have tried several machines with several browsers even symptom. I rebooted two out of three berries and it's always the same.
I have a ticket in progress at the support desk.

TGI_-_SRV-OUTILS.pngTGI_-_SRV-OUTILS 2.png

 

NetApp

Re: No Oncammand System Manager after upgrade 9.3

Hi,

Could you try options mentioned below and let me know the outcome.

 

Option 1:

Try clearing the browser cache and try to login to SM using cluster-management IP

 

Option 2:

Is it possible to share the browser console log? (Via inspect element of browser, open inspect element console and provide the system IP and click enter)

It will be helpful to identify the root cause of the issue.

 

Looking forward to hearing from you.

 

Thanks and regards,

mahalakg@netapp.com

System Manager TME

Re: No Oncammand System Manager after upgrade 9.3

have you tried to get into the system manager from a different workstation? which browser are you using?

 

AJ

Re: No Oncammand System Manager after upgrade 9.3

Hi,

 

I use 4 machines

 

- 2008 R2 FR

- 2012 R2 FR

- 2012 R2 EN

- Windows 10 EN

 

3 naviguateur

- IE 11

- Firefox

- Chrome

 

On the other hand, I just found this with the browser console and I have the same error on all bays.

 

Windows_10_x64 3.png

 

 

Re: No Oncammand System Manager after upgrade 9.3

Is there a way to push back the 9.3 once I re-download them?

NetApp

Re: No Oncammand System Manager after upgrade 9.3

Could you try to upgrade it to 9.3 GA build?

 

Re: No Oncammand System Manager after upgrade 9.3

It's GA release, I do not use RC in clients

NetApp

Re: No Oncammand System Manager after upgrade 9.3

I have done the upgrade from 9.2 to 9.3 using system image update.

 

SM is opening successfully after the browser refresh. For the time being when update is not completed, SM doesn’t open and it says

The requested URL /sysmgr/SysMgr.html was not found on this server. Later when the update is completed and I refreshed the browser, SM launched successfully.

 

Try command from CLI : 

   vserver services web show -vserver vservername -name sysmgr

 

Could you send me the logs and the output of above command, so that it would be easy to find the root cause?

Re: No Oncammand System Manager after upgrade 9.3

Here is the order

 

TGI_-_SRV-OUTILS2.png

 

I tried to upgrade last night and it's the same thing.

TGI_-_SRV-OUTILS2 2.png

TGI_-_SRV-OUTILS2 3.png

Re: No Oncammand System Manager after upgrade 9.3

With Windows 2012 R2 English, Firefox English jsut keyboard French

 

SRV-OUTILS2_and_RE__Avance_de_frais_février_-_Boîte_de_réception.png