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OSSV 3.0.1 - SnapVault Process Manager Service terminates unexpectedly

[ Edited ]

Fresh installaiton of OSSV v3.0.1.

Service will not start.  The postintall.sh.ouput is showing that the SnapVault Service is not running.

postinstall running
DRV_SUPPORT = Yes
DRV_PRESENT = No
DRV_INSTALL = Yes
DRV_INST_ERROR = FALSE
HOST_OS=Windows
Setting INST_DATADIR to C:\Software\NetApp\ossv_windows2k8_v3.0.1_64bit\
Creating Trace Directory C:\Program Files\netapp\snapvault/trace
NV_UPGRADE=FALSE
Creating database directory C:\Program Files\netapp\snapvault\db
Installing libraries
libsv.dll
libsvchangelog.dll
libsvdb.dll
libsvgui.dll
libsvndmp.dll
libsvos.dll
libsvplugin.dll
libsvwinctl.dll
libsvwinevt.dll
Installing base npk's
Checking for components in C:\Software\NetApp\ossv_windows2k8_v3.0.1_64bit/packages
Installing additional npk's
Install normal package
Successfully installed 'C:\Software\NetApp\ossv_windows2k8_v3.0.1_64bit\packages\changelog003g.npk'
Install normal package
Successfully installed 'C:\Software\NetApp\ossv_windows2k8_v3.0.1_64bit\packages\mssql003g.npk'
Install normal package
Successfully installed 'C:\Software\NetApp\ossv_windows2k8_v3.0.1_64bit\packages\ossv2300.npk'
Checking for extra components in C:\Software\NetApp\ossv_windows2k8_v3.0.1_64bit/extrapackages
Copying non-installable additional npk's
Setting gathered configuration values
Password:
Password changed
Installing Changelog filter driver
Installation Successful
Installing OSSV Services
OSSV is installed at C:/Program Files/netapp/snapvault
NetApp Host Agent is present on this system at C:\Program Files (x86)\NetApp\Agent\
Stopping the NetApp Host Agent service
Starting the NetApp Host Agent service
Failed to start agent service
Failed to copy plugins
Starting OSSV Services
Checking install validity
SnapVault home directory: 'C:/Program Files/netapp/snapvault'
SnapVault database directory: 'C:\Program Files\netapp\snapvault\db'
SnapVault temporary directory: 'C:\Program Files\netapp\snapvault/tmp'
SnapVault Database and Temporary directories have 47% space left (38973Mb)
SnapVault service is not running
SnapVault QSM Server not tested
SnapVault NDMP Server not tested
Validating filesystems:
   Drive 'C:\' is suitable for backup
   Drive 'D:\' is suitable for backup
   Drive 'F:\' is a CDROM, unsuitable for backup
NetApp Host Agent is installed on this system.
   Install Location : C:\Program Files (x86)\NetApp\Agent\
   Version :    NetApp Host Agent version 2.7 (2.7.0.2203)
   Agent Core Library version 2.7 (2.7.0.2203)
   Status : Running
ChangeLog Filter Driver is installed and is unloaded.

Check Failed

Installation validity check failed
Failed to execute 'chmod 777 "C:\Program Files\netapp\snapvault/tmp"'
Failed to execute 'configure_esx'
Failed to execute 'tailor_startup_script'

The server is a Windows 2008 Storage Server Standard with SP2.

Have tried the installation several times with no luck.  Have checked the windows security policies and permissions and all looks good.  Other applications install properly.

Any help on this will be much appreciated.

Re: OSSV 3.0.1 - SnapVault Process Manager Service terminates unexpectedly

Hi,

I've got the same issue. Do you maybe have DFM installed on this server? It looks like that after disabling the services the installation went successfull.

Regards,

Eelco

Re: OSSV 3.0.1 - SnapVault Process Manager Service terminates unexpectedly

Eventually got this issue resolved by doing a reinstall of the Operating System.  DFM was able to be reinstall successfully.