ONTAP Discussions

.snapshot directory not visible in Windows Explorer, but it is in Command Prompt

Livewire18
14,366 Views

I have been seeing sometihng strange in some of our clusters ever since we moved into the OnTap 9.x versions. 

 

From a Windows 8+ or Server 2012+ machine, we are no longer able to navigate to the .snapshot directory in Windows explorer. 

 

If you do a DIR in command prompt, you can see all the sansphots as you should, and the Properties -> Previous Versions tab also works as expected. 

 

Something I have seen is that in if you navigate to the full path in Windows Explorer (such as \\nas.domain.name\share_path\.snapshot\daily.2018-03-02_0010) you can access it. You are then able to access \\nas.domain.name\share_path\.snapshot just like normal until  you close out. 

 

In summary:

 

Explorer 

 

\\nas.domain.name\share_path\.snapshot                                  - DOES NOT WORK

\\nas.domain.name\share_path\.snapshot\snapshot_name        - DOES WORK

 

Command Prompt

 

DIR \\nas.domain.name\share_path\.snapshot                           - DOES WORK

DIR \\nas.domain.name\share_path\.snapshot\snapshot_name - DOES WORK

 

 

Snapshots are set to visible for all shares.

1 ACCEPTED SOLUTION

mfriedenfeld
13,432 Views

I'm sure you've solved this already, but for anyone finding this topic with the same problem.

 

This worked for me for my 2012+ and windows 8+ machines accessing CIF shares.

Add DWORD key "DirectoryCacheLifetime" to the registry location:

 

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Lanmanworkstation\Parameters.

Make sure the value is "0".  Reboot.

 

Link explaining: https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-7/ff686200(v=ws.10)

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4 REPLIES 4

hariprak
14,331 Views

Hi,

 

Hope this KB article helps https://kb.netapp.com/app/answers/answer_view/a_id/1000208 

 

 

Thanks

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.

Livewire18
14,312 Views

*** EDIT I was able to access the link by searching for KB 1000208 directly. 

But, that artical states "This can result in the inability to see certain snapshots from the Windows Previous Versions" which is not the issues I am having. We can see the Previous Version tab without issues, it is the .snapshot directory we cannot see. 

tchh77
14,232 Views

Have you tried looking at the "snapdir-access" option on the volume? 

 

volume show -fields snapdir-access

mfriedenfeld
13,433 Views

I'm sure you've solved this already, but for anyone finding this topic with the same problem.

 

This worked for me for my 2012+ and windows 8+ machines accessing CIF shares.

Add DWORD key "DirectoryCacheLifetime" to the registry location:

 

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Lanmanworkstation\Parameters.

Make sure the value is "0".  Reboot.

 

Link explaining: https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-7/ff686200(v=ws.10)

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