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All disk doesnt illuminate & have amber on the controller module in FAS2020

[ Edited ]

Hi All, 

 

I've noticed that there is no light on the leds of all disk , PLus there is an amber on the controller. I've tried to connect to serial port using putty but cannot type anything unless I hit ctrl + g and the BMC shell prompt.

My question is can it be the controller module got broken already?

 

Thank you! 

Re: All disk doesnt illuminate & have amber on the controller module in FAS2020

Hi,

 

Shut down the system, try reseating the controller, ensure all the cables are firmly connected. Check the LED status again.

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Re: All disk doesnt illuminate & have amber on the controller module in FAS2020

Hi, 

Ive tried what you have suggested but still same result.

Re: All disk doesnt illuminate & have amber on the controller module in FAS2020

It might be a faulty controller. Please contact Netapp support and raise a case.

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