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FAS3240 - Ontap 8.1.3P3 7-Mode - Correctable Machine Check Error at CPU

Hello,

 

We are facing to a strange situation. We have a FAS3240 in Multi-Path HA on Ontap 8.1.3P3 7-Mode.

 

We can see, at console, a lot of error messages “Correctable Machine Check at CPU2. MC3 Error…” and “Correctable Machine Check at CPU3 MC3 Error…”

 

Correctable Machine Check.png

 

Strange: These message are not recorded in “/etc/messages”! Why?

 

Other strange point: At “sysconfig –M” we can see 2 DIMM in slot 1 and 3 but they are physically installed in slot 1 and 2 (good configuration). By cons the 8192 MB are well seen.

 

!DIMM-NV1!94-01-1118-00000F0F!SG572564CNG535P1SF!

!DIMM-NV2!94-01-1221-00000D30!SG572564CNG535P1SF!

!DIMM-1!94-01-1118-00000ECA!SG572564CNG535P1SF!

!DIMM-3!94-01-1221-00000D19!SG572564CNG535P1SF!

 

Thanks in advance for your help.

 

Regards,

 

DBO

Re: FAS3240 - Ontap 8.1.3P3 7-Mode - Correctable Machine Check Error at CPU

DBO,

 

What does the  command "memerr" show (you will need to "priv set advanced" first)?

 

--

 

Richard.

Re: FAS3240 - Ontap 8.1.3P3 7-Mode - Correctable Machine Check Error at CPU

(Full disclosure, I'm not a hardware or support person, but I have stayed at a Holiday Inn Express before)  

 

It appears to be a hardware issue.  If you haven't already, open a support case...they will troubleshoot and replace the part if needed.

 

Andrew

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Re: FAS3240 - Ontap 8.1.3P3 7-Mode - Correctable Machine Check Error at CPU

Hello Richard, Andrew,

 

Thanks for your fast answer.

 

Unfortunately the memerr report no error. I already replaced the 2 DIMM to eliminate a potential memory issue but the problem persist. 

 

Regards, 

 

Dbo