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Factory Reset: No Boot Process Menu

I'm trying to factory reset a FAS2240-4.  I can ONLY get to the storage processor.  I know I'm supposed to be able to get to a screen that is similar to the info shown below:

AMI BIOS8 Modular BIOS

Copyright (C) 1985-2009,  American Megatrends, Inc. All Rights Reserved

Portions Copyright (C) 2009 NetApp, Inc. All Rights Reserved

BIOS Version 6.1

...................................

Boot Loader version 2.1

Copyright (C) 2000-2003 Broadcom Corporation.

Portions Copyright (C) 2002-2008 NetApp

4096MB RAM installed

CPU Type: Intel(R) Xeon(R) CPU                  @ 1.66GHz


when I boot, I get a blank screen.  If I press CTRL+G after the fans spin down, I get the service processor command window and can submit commands to the device.  I therefore know that my Terminal Session is set up correctly.  I cannot, however get access to the System Console.  If I try to open the system console window from the SP command session, I get a non-responsive cursor.  Doesn't respond to anything I do.  SP command session works just fine. 

Help?  I need to get this reset as quickly as I can.

Aaron

Re: Factory Reset: No Boot Process Menu

Doesn't sound like anything we're going to find in the manual.  Try a quick call into Support and hopefully someone can step you through the fix:

Technical Support

now.netapp.com

888.4.NETAPP (US and Canada)

(888.463.8277)

00.800.44.638277 (EMEA/Europe)

+800.800.80.800 (Asia/Pacific)