2012-11-11 10:23 PM
I'm trying to factory reset a FAS2240-4. I can ONLY get to the storage processor. I know I'm supposed to be able to get to a screen that is similar to the info shown below:
AMI BIOS8 Modular BIOS
Copyright (C) 1985-2009, American Megatrends, Inc. All Rights Reserved
Portions Copyright (C) 2009 NetApp, Inc. All Rights Reserved
BIOS Version 6.1
Boot Loader version 2.1
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2008 NetApp
4096MB RAM installed
CPU Type: Intel(R) Xeon(R) CPU @ 1.66GHz
when I boot, I get a blank screen. If I press CTRL+G after the fans spin down, I get the service processor command window and can submit commands to the device. I therefore know that my Terminal Session is set up correctly. I cannot, however get access to the System Console. If I try to open the system console window from the SP command session, I get a non-responsive cursor. Doesn't respond to anything I do. SP command session works just fine.
Help? I need to get this reset as quickly as I can.
2012-11-21 09:15 AM
Doesn't sound like anything we're going to find in the manual. Try a quick call into Support and hopefully someone can step you through the fix:
888.4.NETAPP (US and Canada)