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Fault reported on disk storage shelf attached to channel 0a. Please check fans, power, and temperature

Hi,

we got a error in Netapp fas3020c.

error message is Fault reported on disk storage shelf attached to channel 0a. Please check fans, power, and temperature

I used command environment status shelf 0a

the result is

Environment for channel 0a:
        Number of shelves monitored: 1  enabled: yes
        Environmental failure on shelves on this channel? yes

        Channel: 0a
        Shelf: 1
        SES device path: local access: 0a.17
        Module type: ESH2; monitoring is active
        Shelf status: non-critical condition
        SES Configuration, via loop id 17 in shelf 1:
         logical identifier=0x50050cc0021999de
         vendor identification=XYRATEX
         product identification=DS14-Mk2-FC
         product revision level=2020
        Vendor-specific information:
         Product Serial Number: OPS6520621999DE
         Optional Settings: 0x00
        Status reads attempted: 3576397; failed: 0
        Control writes attempted: 4713; failed: 0
        Shelf bays with disk devices installed:
          13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3, 2, 1, 0
        Power Supply installed element list: 1, 2; with error: none
        Power Supply serial numbers by element:
          [1] PMA656670239978
          [2] PMA656670239979
        Cooling Element installed element list: 1, 2; with error: 2
        Temperature Sensor installed element list: 1, 2, 3; with error: none
        Shelf temperatures by element:
          [1] 25 C (77 F) (ambient)  Normal temperature range
          [2] 29 C (84 F)  Normal temperature range
          [3] 31 C (87 F)  Normal temperature range
        Temperature thresholds by element:
          [1] High critical: 50 C (122 F); high warning 40 C (104 F)
              Low critical:  0C (32 F); low warning 10 C (50 F)
          [2] High critical: 63 C (145 F); high warning 53 C (127 F)
              Low critical:  0C (32 F); low warning 10 C (50 F)
          [3] High critical: 63 C (145 F); high warning 53 C (127 F)
              Low critical:  0C (32 F); low warning 10 C (50 F)
        ES Electronics installed element list: 1, 2; with error: none
        ES Electronics reporting element: 1
        ES Electronics serial numbers by element:
          [1] IMS65228002D956
          [2] IMS65228002E49C
        Embedded Switching Hub installed element list: 1, 2; with error: none

        Shelf mapping (shelf-assigned addresses) for channel 0a:
          Shelf 1:  29  28  27  26  25  24  23  22  21  20  19  18  17  16

what can i do next?

who can help me?

Re: Fault reported on disk storage shelf attached to channel 0a. Please check fans, power, and temperature

You should open case with NetApp and request replacement of PSU2.

Re: Fault reported on disk storage shelf attached to channel 0a. Please check fans, power, and tempe

i have same error.

 

But problem is not plugged power cord *)