2015-04-13 10:55 AM - last edited on 2015-04-14 12:25 PM by alissa
I just configured RSA on the SPs of several filers quite happily but on another one I've run into an error that I've not seen before. The command "rsa status" gives:
SP> rsa status
Remote Support Agent is enabled.
HTTP : alert [ Internal error - unable to read
RSE : alert [ Internal error RSAD-280 - configuration
read failed ]
and the config I've entered (into "rsa setup") all looks good.
I ran a packet trace on the filer itself and I see no packets coming from the SP and certainly the above error messages imply that the RSA test process doesn't really get started.
Any ideas, please, how to diagnose these errors?
2015-04-14 12:38 AM
2015-04-14 05:25 AM
please try to upgrade both service-processors to 2.1.3P2 which is compatible with 8.1.3 Ontap - perhaps that fixes your issue
Download and install instructions are here:
good luck and feedback is welcome after upgrade :-)