Accepted Solution

PANIC: The 0 is not a supported platform, cpu_reset called on cpu#0




Inherited a FAS3210. Seeing the following:


Phoenix TrustedCore(tm) Server
Copyright 1985-2006 Phoenix Technologies Ltd.
All Rights Reserved
BIOS version: 5.1.1
Portions Copyright (c) 2007-2011 NetApp, Inc. All Rights Reserved

CPU = 1 Processors Detected, Cores per Processor = 2
Intel(R) Xeon(R) CPU E5220 @ 2.33GHz
Testing RAM
512MB RAM tested
5120MB RAM installed
6144 KB L2 Cache
System BIOS shadowed
BIOS is scanning PCI Option ROMs, this will take few seconds...

Boot Loader version 3.2
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2008 NetApp

CPU Type: Intel(R) Xeon(R) CPU E5220 @ 2.33GHz

Starting AUTOBOOT press Ctrl-C to abort...
Loading X86_64/freebsd/image1/kernel:0x100000/3401320 0x53f000/3229520 0x853750/1227824 Entry at 0x80148a80
Loading X86_64/freebsd/image1/platform.ko:0x980000/569180 0xab4480/535320 0xa0af60/17256 0xb36f98/29808 0xa0f2c8/1360 0xb3e408/4080 0xa0f818/54268 0xa1cc18/71003 0xa2e178/1504 0xb3f3f8/4512 0xa2e758/256 0xb40598/768 0xa2e858/968 0xb40898/2904 0xa2ec20/112 0xb413f0/336 0xa2eca0/137088 0xb41540/142200 0xa50420/425 0xa75c60/8377 0xab4392/237 0xa77d20/126120 0xa969c8/121290
NetApp Data ONTAP 8.0.2P4 7-Mode

PANIC: The 0 is not a supported platform

version: NetApp Release 8.0.2P4: Tue Nov 15 16:16:47 PST 2011
cpuid = 0
Uptime: 1s

The operating system has halted.
Please press any key to reboot.

System halting...
cpu_reset called on cpu#0


Any idea for direction? I want to reseat the RAM. All shelves are unplugged from controllers, still get the same error.




Re: PANIC: The 0 is not a supported platform, cpu_reset called on cpu#0

If filer is on LOADER prompt, what does "printenv" show you?

You should see Model or other information.  ( I bet its not there)

You should open a P1 Support case. 

 It might be a hardware failure/ bug.



Re: PANIC: The 0 is not a supported platform, cpu_reset called on cpu#0




I reseated all DIMMs in either controller, the error is gone.


thank you for the reply, this is solved.


hope to get a reply as well on cabling issue. same chassis, trying to figure out what the cabling should be fits the circle->square priciple.


thanks again