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netapp 2220 doesn't boot - loader-a

hi all

there was a power outage in our building so netapp was poweroff and on again.

as a result, the netapp doesn't boot.

i try to connect to the netapp with comsole cable and i get LOADER-A command.

i tryied to boot_ontap and it doesn't help, that's what i get:

 

LOADER-A> boot_ontap
Loading X86_64/freebsd/image1/kernel:0x100000/8450424 0x90f178/1278800 Entry at 0x801585d0
Loading X86_64/freebsd/image1/platform.ko:0xa48000/653264 0xb8d8e8/692592 0xae77 e0/39304 0xc36a58/42192 0xaf1168/86252 0xb06254/63752 0xb15b60/140448 0xc40f28/1 58856 0xb38000/2016 0xc67bb0/6048 0xb387e0/304 0xc69350/912 0xb38910/1680 0xc696 e0/5040 0xb38fa0/960 0xc6aa90/2880 0xb39360/184 0xc6b5d0/552 0xb39420/448 0xb64d e0/12918 0xb8d7f8/237 0xb68058/83952 0xb7c848/69552
Starting program at 0x801585d0
NetApp Data ONTAP 8.1.2 7-Mode

PANIC : The 0 is not a supported platform

version: 8.1.2: Tue Oct 30 19:56:51 PDT 2012
conf : x86_64
cpuid = 0
Uptime: 1s

The operating system has halted.
Please press any key to reboot.

System halting...
cpu_reset called on cpu#0

Phoenix SecureCore(tm) Server
Copyright 1985-2008 Phoenix Technologies Ltd.
All Rights Reserved
BIOS version: 8.1.0
Portions Copyright (c) 2008-2011 NetApp, Inc. All Rights Reserved

CPU = 1 Processors Detected, Cores per Processor = 2
Intel(R) Xeon(R) CPU C3528 @ 1.73GHz
Testing RAM
512MB RAM tested
6144MB RAM installed
256 KB L2 Cache per Processor Core
4096K L3 Cache Detected
System BIOS shadowed
USB 2.0: MICRON eUSB DISK
BIOS is scanning PCI Option ROMs, this may take a few seconds...
WARNING
02A1: SP Not Found
ERROR
No Response to Controller FRU ID Read Request via IPMI
ERROR
No Response to Midplane FRU ID Read Request via IPMI


Boot Loader version 4.1
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2011 NetApp

CPU Type: Intel(R) Xeon(R) CPU C3528 @ 1.73GHz
BIOS POST Failure(s) detected. Abort AUTOBOOT

 

 

 

please anyone can help?

thanks

Re: netapp 2220 doesn't boot - loader-a

It's almost certainly hardware issue. You need to open case to get it replaced.

Highlighted

Re: netapp 2220 doesn't boot - loader-a

how can i confirm that it's hardware issue before i open a case?

Re: netapp 2220 doesn't boot - loader-a

That's exactly the reason to open the case - so support can investigate it.