2017-04-18 08:37 AM - edited 2017-04-18 09:45 AM
We are trying to prove the recovery procedure from AVA400 to AVA-c4, however during configuration import we receive internal error (code 1003). From the logs it appears that the difference in version is causing the problem:
2017-04-23 05:54 AM
The error is for the configuration database, which is probably because of the differences in hardware between the AVA400 and AVA-c4. For example, the database may have an IP address for the interface e0a but this interface does not exist on the AVA-c4.
Engineering is taking steps to make the exported configuration universally apply-able. In the meantime configure the AVA-c4 network and cloud settings using the bucket name of the AVA400. Next extract the encryption key from the configuration archive (it's a tgz file) then import it manually.
2017-04-24 09:21 AM
Thanks for the response, @jgercken. We actually use a KMIP server so there is no encryption key to extract from the configuration archive. Should I need to perform extra steps besides configuring the KMIP server in addition to the network and cloud settings?