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Event 12289 Volume Shadow Copy Service error: Unexpected error DeviceIoControl

Hi,

Can someone help me with this error message.

Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\fdc#generic_floppy_drive#5&3aa3947e&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} - 000000000000046C,0x00560000,0000000000000000,0,00000000001432E0,4096,[0]). hr = 0x80070001, Incorrect function.

This happens during a backup with snapmanager for hyper-v

thx

ruud

Re: Event 12289 Volume Shadow Copy Service error: Unexpected error DeviceIoControl

Does nobody have the same error message or a solution?

Re: Event 12289 Volume Shadow Copy Service error: Unexpected error DeviceIoControl

This seems to be an error for the floppy drive and not a NetApp LUN. Is the backup failing when you get this error?

Thanks,

Anagha

Re: Event 12289 Volume Shadow Copy Service error: Unexpected error DeviceIoControl

hi,

the backup is not failing, this error occurs at the start of the backup.

This is also the only virtual machine with this error message.

there is no floppy image loaded.

Re: Event 12289 Volume Shadow Copy Service error: Unexpected error DeviceIoControl

If the backup is not failing, I would think this is not caused by SnapManager for Hyper-V.

Microsoft may be able to provide a better answer on the significance of this message.

Thanks,

Anagha

Re: Event 12289 Volume Shadow Copy Service error: Unexpected error DeviceIoControl

Hi,


Have the same error. We see this in a ESX environment when backing up with SMVI:

VSS Error:

Log Name:      Application
Source:        VSS
Date:          17.04.2011 21:34:32
Event ID:      12289
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EJDSA6944
Description:
Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\fdc#generic_floppy_drive#6&2bc13940&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} - 000000000000046C,0x00560000,0000000000000000,0,000000000017D0D0,4096,[0]).  hr = 0x80070001, Incorrect function.

.

Operation:
    Exposing Recovered Volumes
    Locating shadow-copy LUNs
    PostSnapshot Event
    Executing Asynchronous Operation

Context:
    Device: \\?\fdc#generic_floppy_drive#6&2bc13940&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}
    Examining Detected Volume: Existing - \\?\fdc#generic_floppy_drive#6&2bc13940&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}

   Execution Context: Provider
    Provider Name: VMware Snapshot Provider
    Provider Version: 1.0.0
    Provider ID: {564d7761-7265-2056-5353-2050726f7669}
    Current State: DoSnapshotSet
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
   <System>
     <Provider Name="VSS" />
     <EventID Qualifiers="0">12289</EventID>
     <Level>2</Level>
     <Task>0</Task>
     <Keywords>0x80000000000000</Keywords>
     <TimeCreated SystemTime="2011-04-17T19:34:32.000000000Z" />
     <EventRecordID>1422</EventRecordID>
     <Channel>Application</Channel>
     <Computer>EJDSA6944</Computer>
     <Security />
   </System>
   <EventData>
     <Data>DeviceIoControl(\\?\fdc#generic_floppy_drive#6&amp;2bc13940&amp;0&amp;0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} - 000000000000046C,0x00560000,0000000000000000,0,000000000017D0D0,4096,[0])</Data>

    <Data>0x80070001, Incorrect function.
</Data>
     <Data>

Operation:
    Exposing Recovered Volumes
    Locating shadow-copy LUNs
    PostSnapshot Event
    Executing Asynchronous Operation

Context:
    Device: \\?\fdc#generic_floppy_drive#6&amp;2bc13940&amp;0&amp;0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}
    Examining Detected Volume: Existing - \\?\fdc#generic_floppy_drive#6&amp;2bc13940&amp;0&amp;0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}

   Execution Context: Provider
    Provider Name: VMware Snapshot Provider
    Provider Version: 1.0.0
    Provider ID: {564d7761-7265-2056-5353-2050726f7669}
    Current State: DoSnapshotSet</Data>
     <Binary>2D20436F64653A20494E434943484C4830303030303532312D2043616C6C3A20434F52485755544330303030303131372D205049443A202030303030333934342D205449443A202030303030313533362D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>

  </EventData>
</Event>

My customer is having that error only with Windows 2008 R2 Server and VMWare Tools 4.1 u1

If we downgrade to VMWare Tools 4.1 it works.


we found the following vmware communitiy entry:

http://communities.vmware.com/message/1735358#1735358


So what kind of error/burt/problem we are having, when you have it with hyper-v and I with a ESX environment?


Customer is having a lot of such VM's. So downgrading is not realy a fancy option... ;-)


Any ideas?


Thanks,

Horst

Re: Event 12289 Volume Shadow Copy Service error: Unexpected error DeviceIoControl

Did you, by any change, create a VM with a floppy drive, installed Windows and then one day removed the floppy drive from the VM?

In that case disable the floppy drive in the Device Manager of Windows and see if the error goes away.

Re: Event 12289 Volume Shadow Copy Service error: Unexpected error DeviceIoControl

I was seeing the same Event Log error in the same type of environment (ESXi 4.1 + Win2k8 R2). I followed the above suggestion, also thinking it odd that such a device even existed in Windows. The Event Log errors goes away on subsequent snapshots, but the snapshot still fails claiming it timed out trying to suspend I/O.

I'm seeing this on any VM I have SQL installed on. Does this match others experiences?

Re: Event 12289 Volume Shadow Copy Service error: Unexpected error DeviceIoControl

Hello.  Was there a resolution to this?  Or this is expected behavior?  I am seeing similar Windows event logs for two brand new vSphere 5 virtual machines where one is running MS SQL 2008 R2 and the other is Exchange 2010 SP1.  Both of these virtual machines have RDMs (created via SnapDrive and used by SnapManager for backups) and a dedicated VMDK (independent disk) for the Windows page file.  NetApp Virtual Storage Console reports that it fails to backup the virtual machines because the resulting VMware snapshot fails along with these errors within Windows.  No virtual floppy drive or controller was part of the virtual machine hardware, however, one is seen within Windows.  Disabling the virtual floppy device controller and drive seems to address the event viewer issue but VMware snapshots still fail due to independent disks and/or RDMs.  Related KB article:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1007532

You may also experience this issue with RDMs in the physical compatibility mode, because they are always independent.

How other folks are working around these issues?

Thank you,

-Adrian

Re: Event 12289 Volume Shadow Copy Service error: Unexpected error DeviceIoControl

Hi Adrian,

I will be next week at customer site. will ask them what the actuall status is...

Thanks

Horst