2016-11-03 06:31 AM
Sometimes we notice a strange problem with accessing files, keeping locks and user access to files.
Our users got mapped network drive that points to a filer. They open a file (for example an excel sheet) and kept it open.
After a while (for example 3 hours) another user tries to open that file and DOESN'T get a message that this file is in use by the first one.
If the person tries this after a shorter amount of time (for example 10 minutes) it does get a message.
I thought that it should have to do with loosing locks, so I think that the protocol (CIFS) forum is the right place for this question.
Do you have any idea why users can loose there locks after a while?
Maybe, there is an option for that timeout?
How to troubleshoot this issue?
Solved! SEE THE SOLUTION
2016-11-03 06:44 PM
Refer this KB article How to break Common Internet File System Protocol (CIFS) locks from a Windows host,