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Problems with files on share after updating ONTAP

Hello,

After updading the FAS250 from ONTAP 7.0 to 7.3 a strange error occours. When someone ist working with a shared document e.g. a word document another user can only read this word document and can't change anything. Until that everything seems to be ok. BUT after the first user closed the word document nobody can work with this document anymore. It is write protected! No other user can write into this document.

Thank's for yout help.

Problems with files on share after updating ONTAP

Hi,

After someone writes and closes the documents are others able to open up to read the document atleast?

How about the user who was able to write to the document at first hand - Does he gets access to the document again?

Problems with files on share after updating ONTAP

Hi,

the document is accessable but not writeable. All users, even the creator of the document, have only reading permissions.

Problems with files on share after updating ONTAP

And are you encountering this issue with all files in different volumes or only in specific locations?

Problems with files on share after updating ONTAP

Sounds like a stuck file lock maybe?  Try 'lock status' with appropriate options (-p cifs if you're windows?), and look for the file in question.  If it shows up (and you're sure it's not open), you can break the lock with 'lock break'.

Bill