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Restoring from Previous Versions, Windows 7

FAS3020 running OnTap 7.3.2 with SMB 2.0 enabled. When we right click on a home directory and choose the Previous Versions tab we are seeing snapshots going back two weeks which is what I expect. I can open one of these fine. When we try dragging files from one of these previous versions back to the home directory it will not work under Windows 7. It works fine under Windows XP. Any ideas?

Re: Restoring from Previous Versions, Windows 7

Type \\myfiler\myvol\ ~snapshot

You then get a list of snapshots available.

I believe NetApp are working on the underlying issue.

Re: Restoring from Previous Versions, Windows 7

So this is a known issue that Netapp is working on solving? Should I open a ticket? Is there some type of article or burt on the Now site that speaks to this?

Re: Restoring from Previous Versions, Windows 7

From Microsoft via Google

NetApp has logged a bug for this issue:
http://now.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=373136

Bug ID     373136
Title     Previous-versions tab does not list entries on Windows 7 and Windows Server 2008 R2
Duplicate of     
Bug Severity    3 - Serious inconvenience
Bug Status    Fixed
Product    Data ONTAP
Bug Type    CIFS
Description
When Windows 7 or Windows Server 2008 R2 clients are used to access CIFS shares
offered by Data ONTAP, and if the older SMB 1.0 protocol is being used, then
the Windows Explorer "Previous Versions" tab for files or folder properties may
fail to list any existing previous versions.

Workaround
If circumstances permit, the problem may be avoided by use of the newer
SMB 2.0 protocol.

Notes
Before enabling the SMB 2.0 protocol, make sure that the release of
Data ONTAP in use is not susceptible to the bug 356893.

Fixed-In Version   
    * Data ONTAP 7.2.7P1 (First Fixed) - Fixed
    * Data ONTAP 7.3.3 (GD) - Fixed
    * Data ONTAP 7.3.5 (GA) - Fixed
    * Data ONTAP 8.0.1 (GA) - Fixed

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

We see it and are using Data ONTAP Release 7.3.2P4D1

Re: Restoring from Previous Versions, Windows 7

I think you misunderstood my question. The bug talks about not seeing anything in the Previous Version tab under Windows 7. I have enabled SMB 2.0 so I am seeing all of my snapshots in the Previous Versions tab. What I cannot do is open one of these snapshots and copy and item from there back to the home directory where it was deleted from

Re: Restoring from Previous Versions, Windows 7

Having the exact same issues as you, works from XP but errors with (no longer exists) form Win 7

Re: Restoring from Previous Versions, Windows 7

I may open a case about this. Our only work around now is to send the end user to a Windows XP machine. Over the next 2-3 years that will become increasingly difficult as we phase out XP and move towards Windows 7

Re: Restoring from Previous Versions, Windows 7

Hi guys, any news on that matter?

We recently ran into the very same bug(?).

regards, michael

edit:

if anyone wonders, ONTAP release is 8.0.1..

Re: Restoring from Previous Versions, Windows 7

Same thing here. Did you ever get this resolved?

Br,

Christopher

Re: Restoring from Previous Versions, Windows 7

Not yet.

Looking to upgrade to OnTap 8 soon so hoping that the issue goes in that