2014-02-05 08:10 AM
Doing a POC and received the following error when starting a collection:
Collection Service failed to process discovery collection. PreparedStatementCallback; bad SQL grammar call updateElement(?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) ; nested exception is com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: Incorrect number of arguments for PROCEDURE smsdb.updateElement; expected 18, got 17
Anyone encounter this before? Additional troubleshooting steps I should take?
2014-02-10 02:31 PM
We tried to reproduce the same issue by installing fresh Balance of version 126.96.36.199.25. But unfortunately we couldn't reproduce the same issue.
Can you check at customer's balance the following file?
In above file please check number of parameters for the procedure "updateElement". On fresh installation it is showing 17 but on customer balance according to error it is saying 18. Can you please check and verify it? And if it is still showing 18 instead of 17 then can you please arrange a webex with customer? So we can take a look at balance and figure it out the issue.
2014-02-12 09:18 AM
I was onsite with the customer yesterday. The were unable to log into the system (couldn't remember the user name and password). What is the default user name and password upon installation? Is there a password recovery procedure?
2014-02-13 07:30 AM
This is the screen they are current stuck at:
This account is not allowed to log as root.
All I can get is a menu and I don’t see an option to get to the shell.
They have tried support/netapp and several other combinations.
2014-02-13 10:19 AM
Working with Phil Bachman our local CSE for Balance I have scheduled a WebEx session with the customer tomorrow to get beyond the above issue of login. Please let me know ASAP if there is a faster or better way to resolve the above issue to get you the data you previously asked for about the SQL error.
2014-02-15 02:21 PM
There are several built-in accounts in Balance.
where to find password
Balance Installation and Configuration Guide, under "Accessing the Advanced Management Tool (AMT)"
Balance Installation and Configuration Guide, under "Self-monitoring requirements"
Balance Installation and Configuration Guide, under "Configuring the virtual appliance"
I’m not familiar with the process for recovering or resetting passwords. You may be able to locate that in the KB as well.