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Cannot get Datasets to be in conformance with OnCommand Host Package and VMware

I have the OnCommand Host Package installed in vCenter.  I'm trying to create a backup job of a datastore.  I create a policy and dataset and select the datastore I want to backup as a resource.  It all seems correct.  Whenever it runs I get a conformance error of:

Communications failure with host service ONCOMMAND (1339). Exception: Push operation (1448,1339) failed to push updates to HS. Reason: Communications fault in update of Host Service: SOAP 1.2 fault: SOAP-ENV:Sender[no subcode] "Exception of type 'NetApp.HostServices.SmException' was thrown.-Value does not fall within the expected range.-An error occurred when calling create job web service-An error occured while processing AppDataset,Policy update-Exception of type 'NetApp.HostServices.SmException' was thrown.-Value does not fall within the expected range.-An error occurred when calling create job web service" Detail: 00Exception of type 'NetApp.HostServices.SmException' was thrown.-Value does not fall within the expected range.-An error occurred when calling create job web service-An error occured while processing AppDataset,Policy update0001-01-01T00:00:000Unknown

Push dataset New Dataset (1448) configuration to host service ONCOMMAND
What am I doing wrong?  This worked great with VSC which has been uninstalled because of the new OnCommand installation.
Please advise, this error message could not be more cryptic.

Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware

Hi,

Did you find an solution to this problem? I have the same problem.

Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware

Can you give more details about your environment like

dfm version

Host Package Version

vSphere version

And the exact error message

Regards

adai

Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware

Hi,

We are running the following versions:

- dfm version Oncommand 5.02

- Host Package version 1.1

- Vshere/Vcenter version 5 with latest updates

See the attached jpg file for the error message.

Regards

Kenneth

Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware

Hi,

Please check for storage mapping for VM. i.e VM datastore filer credentials are set in DFM.  To check this run below command.

1. dfm hs list 

[root@boxhole-vm2 release_ibm]# dfm hs list

here, HS status should be "up".

Id         Host Name                                Host Address         Version    Status                 Timezone

---------- ---------------------------------------- -------------------- ---------- ---------------------- ----------------------------------------

1192       boxhole-vm1                              10.60.231.60         1.2.0.1518 up                     GMT+4:00(4 hours West of UTC).

2.  dfm hs  controller list <HSID>

controller on which yours VM is present, should have status as good.

Here is example:

[root@boxhole-vm2 release_ibm]# dfm hs  controller list 1192

Id         Controller Name                          Access Protocol Login Status (Host Service) Login Status (Server)

---------- ---------------------------------------- --------------- --------------------------- ---------------------

151        sin.rtp.netapp.com                       https           good                        good

If not set, you can set using below commands.

example:

#dfm host set hostLogin=root hostPassword=xxx sin.rtp.netapp.com 

# dfm hs controller  setlogin 1192 151                      <<<< where 1192 is HS id and 151 is filer ID

thanks

santosh

Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware

Hi,

Greetings !!!.

These are a few things you may want to try:

1.Your HS service might be down / unavailable. You may want to check whether the HS service is Up.

2.If you are hitting this error when you are trying to create a monthly schedule, You could try creating a Weekly schedule & check if you are able to conform.

also if possible pls provide the outputs for the following commands:

# dfpm policy schedule contents

Regards,

Vijay

Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware

Hi,

The storage mapping for VM is fine and the filer credentials are set.

- dfm hs list - shows id (421), the correct host name, the correct host ippadres, version (1.1.0.1512) with status up

- dfm hs controller list 421 - shows that all three storage controllers with https access, good and good.

Regards

Kenneth

Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware

Hi,

Thanks,

Answers to your questions:

1. The HS service seems fine and are up and running. See my earlier reply.

2. We are hitting this error on all schedules. Have tried the following:

- Local backups to primary with built-in- policies and schedules (templates).

- Local backups to primary made my own policies (based on templates) and schedules.

- Local backups to primary and backup to secondary with use of storage service

Regards

Kenneth

Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware

Hi again,

This is the error message from dfm.txt log on the DFM server.

Jul 24 12:34:07 [dfmserver:ERROR]: [1824:0x159c]: The operation failed on host service 12VMM01 (421).

Reason:

Communications fault in update of Host Service: SOAP 1.2 fault: SOAP-ENV:Sender[no subcode] "Could not create task, please check if name of the task is missing--An error occurred when calling create job web service-An error occured while processing AppDataset,Policy update-Could not create task, please check if name of the task is missing--An error occurred when calling create job web service"

Detail:

<SMFault xmlns="http://www.netapp.com/hostservices/v1/common" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"><MessageId>0</MessageId><LogLevel>0</LogLevel><Source i:nil="true"/><Category i:nil="true"/><MessageDetail>Could not create task, please check if name of the task is missing--An error occurred when calling create job web service-An error occured while processing AppDataset,Policy update</MessageDetail><TimeStamp>0001-01-01T00:00:00</TimeStamp><ResultCode>0</ResultCode><ResolutionGuidance i:nil="true"/><Detail/><Messages i:nil="true"/><OperationId/><OperationStatus>Unknown</OperationStatus></SMFault>

Regards

Kenneth

Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware

Hi Kenneth,

I would suggest you to open a case with NetApp Support if you haven't already done.

Regards,

Vijay