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Creation of Alarm fails with "Unable to get server time zone offset." error dialog.

Hi,

I want to create alarms with Unified Manager 5.0.2 (also tried 5.1) , but it fails with "Unable

to get server time zone offset." error dialog. OS is Windows 2008.

Tried two method, one is opening the "Alarm" page and click "Add" button at the upper left,

and the other one is opening the "Event" page and right click on any of event and select

"Create Alarm" and press "Create" button at the bottom right of the dialog.

Please let me know if anything I did wrong.

Thank you for your help,

---Masahiko

Re: Creation of Alarm fails with "Unable to get server time zone offset." error dialog.

Which browser are you using to edit the alarm?

Re: Creation of Alarm fails with "Unable to get server time zone offset." error dialog.

IE9 and Firefox 13.

Tried to download Firefox 3.6 but could not find it, maybe too old.

Thank you,

---Masahiko

Re: Creation of Alarm fails with "Unable to get server time zone offset." error dialog.

Try IE 8 if you cannot access Firefox 3.6.  I have seen this error once but it was browser version related.

Re: Creation of Alarm fails with "Unable to get server time zone offset." error dialog.

I have the same problem with IE8 on win2003r2 using oncommand core

Edition: Standard edition of DataFabric Manager server

Version: 5.0.2.7873 (5.0.2)

System Time: Sun Jun 16 10:07:31 GMT+200 2013

but it seems the alarms is created dispite of the error popup

Ce message a été modifié par : Pascal Cavy

Re: Creation of Alarm fails with "Unable to get server time zone offset." error dialog.

Hi Pascal,

                 Firstly, we are sorry for the inconvenience caused. The Engg team is currently working on this bug to fix the same.

Please open a case with NetApp Support against bug461864. Also in the meantime pls use the workaround to get around this issue.

http://support.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=461864

Regards

adai

Re: Creation of Alarm fails with "Unable to get server time zone offset." error dialog.

Case No. 2004355421 created - thanks

Re: Creation of Alarm fails with "Unable to get server time zone offset." error dialog.

Hi Adai,

I clicked the link you provided as I too am having the same issue - however there are no workarounds listed for this issue, unless am I missing something here?

I have filed a case as well:  2004455446

Re: Creation of Alarm fails with "Unable to get server time zone offset." error dialog.

Hi,

I have the same problem on non-English Windows with IE9.

Another workaround is possible (instead of CLI): use the Management Console (Notification > Alarms > Create).

Swann

Re: Creation of Alarm fails with "Unable to get server time zone offset." error dialog.

Hi Swann,

              Pls open a case with netapp support and add it to the bug, 461864.

Regards

adai