Active IQ Unified Manager Discussions

DFM monitor service stopped unexpectedly

tatlee
5,323 Views

The DFM monitoring service stopped unexpectedly. I have re-started the service manually, however after few minutes it stopped again. I tried many times, and is the same. Any idea?

The DFM version is 3.7.0.5432 and is running in the Win2003 sp2.

Regards,

Terrence

7 REPLIES 7

BrendonHiggins
5,323 Views

Hi

Is there enough HDD space for the database?  Are you getting any messages in the Windows event log?

Bren

tatlee
5,323 Views

Hi Brendon,

Yes. There is enough space. Got event log message 'Event ID : 7304'- The DFM Monitor service terminated unexpectedly.

Regards,

Terrence Lee

NetApp Global Services

NetApp

852.3605.7700 Main

852.9181.8824 Mobile Phone

terrence.lee@netapp.com

Learn how: netapp.com/guarantee

BrendonHiggins
5,323 Views

Is there anything in the DFM logs?

:\Program Files\NetApp\DataFabric\DFM\log

amiller_1
5,323 Views

If nothing in the logs, you could try updating to DFM 3.7.1 as well.

tatlee
5,323 Views

Yes. There are logs collected. The DFMMonitor.log is attahced. Apr 27, 09:23:12 is the time I started to restart the DFM monitor service. After several tries around 11:30, it just stop and restart automatically about every 5 minutes.

Regards,

Terrence Lee

NetApp Global Services

NetApp

852.3605.7700 Main

852.9181.8824 Mobile Phone

terrence.lee@netapp.com

Learn how: netapp.com/guarantee

amiller_1
5,323 Views

Hmm....feels like a support ticket/something to go to development to be honest.... (I browsed the log but can't really offer any helpful suggestions I'm afraid)

tatlee
5,323 Views

Thanks Andrew, I have already opened a case. See what's the finding.

Regards,

Terrence Lee

NetApp Global Services

NetApp

852.3605.7700 Main

852.9181.8824 Mobile Phone

terrence.lee@netapp.com

Learn how: netapp.com/guarantee

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