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Error 500 when trying to log in to Oncommand System Manager 3.1.2 for our FAS2240-2

[ Edited ]

As the title says, we cannot log in to the management system and we receive a 500 refused message. Sometimes we are able to log in to one controller but never two any more. No changes have been made to the configuration. The issues began when I upgraded my oncommand app. to 3.1.2. Rolling back did not help. I assumed it was a local PC issue with java or my browser and so I built a fresh VM install of Windows 7 but no matter what I try in terms of java version or oncommand version I still cannot log in, even with a vanilla Windows 7 install. 

 

As I'm a bit stuck, does the community have any pointers which I could try? The FAS's are coming up to 3 years old now, and they've not had any software upgraded either. I'm not sure if this is the cause. 

 

Thanks,

Re: Error 500 when trying to log in to Oncommand System Manager 3.1.2 for our FAS2240-2

Hi,

Refer KB https://kb.netapp.com/support/index?page=content&actp=LIST&id=2021507 (requires login)

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Re: Error 500 when trying to log in to Oncommand System Manager 3.1.2 for our FAS2240-2

Thank you, thank you!

 

Can you please tell me one last thing, after running those commands at the CLI - do I need to "save" the configuration? If so, then please let me know how? 

Re: Error 500 when trying to log in to Oncommand System Manager 3.1.2 for our FAS2240-2

Once you run the commands, those settings will be saved automatically.

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.