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False positives in OM

IHAC that is getting alerts that storage systems are down in OM, but they are not actually down.  Is there a bug that causes this or a setting that needs to be changed?

Re: False positives in OM

How far away are the systems from the OM server?  In my experience the further away they are (esp. network-wise) the more times you may see this as a failure in the network path can make it appear down.

Re: False positives in OM

Had a similar issue. Take a look at this bug http://now.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=383376 . Upgraded to 7.3.3 and fixed my

problem.

Re: False positives in OM

So is there a setting that we can increase to prevent this from happening then?

Re: False positives in OM

The two options that NetApp gave was to either ignore the message or upgrade to 7.3.2P2 or higher. We upgraded to 7.3.3 which resolved the false alerts.

Re: False positives in OM

Hi  

       I dont think the burt you mentioned is the cause. Because this burt only cause false positive of power supply failed and not filer its self

regards

adai

Re: False positives in OM

The exact error I was getting is below.

The following components failed

      Enclosure Serial No :

      Enclosure Shelf Address : 1b.32

      Enclosure Logical ID : 5:005:0cc002:1e69c9

      List of Failed Power Supply Modules: "<N/A>, <N/A>"

      List of Failed Fan Modules: "1, 2"

      List of Failed Electronics Modules: "1, 2"

      List of Failed Temperature Sensor Modules (Over Temp): "3"

      List of Temperature Sensor Modules Warning (Over Temp): "1, 2, 3"

      Enclosure Serial No : OPS6773421D2322

      Enclosure Shelf Address : 2a.16

      Enclosure Logical ID : 5:005:0cc002:1d2322

      List of Failed Power Supply Modules: "<N/A>, <N/A>"

      List of Failed Fan Modules: "1, 2"

      List of Failed Electronics Modules: "1, 2"

      List of Failed Temperature Sensor Modules (Over Temp): "3"

      List of Temperature Sensor Modules Warning (Over Temp): "1, 2, 3"

      Enclosure Serial No : OPS6773421EB066

      Enclosure Shelf Address : 2a.48

      Enclosure Logical ID : 5:005:0cc002:1eb066

      List of Failed Power Supply Modules: "<N/A>, <N/A>"

      List of Failed Fan Modules: "1, 2"

      List of Failed Electronics Modules: "1, 2"

      List of Failed Temperature Sensor Modules (Over Temp): "3"

      List of Temperature Sensor Modules Warning (Over Temp): "1, 2, 3"

      Enclosure Serial No : OPS6773421E8B11

      Enclosure Shelf Address : 2b.16

      Enclosure Logical ID : 5:005:0cc002:1e8b11

      List of Failed Power Supply Modules: "<N/A>, <N/A>"

      List of Failed Fan Modules: "1, 2"

      List of Failed Electronics Modules: "1, 2"

      List of Failed Temperature Sensor Modules (Over Temp): "3"

      List of Temperature Sensor Modules Warning (Over Temp): "1, 2, 3"

      Enclosure Serial No : OPS6773421DC28E

      Enclosure Shelf Address : 1a.32

      Enclosure Logical ID : 5:005:0cc002:1dc28e

      List of Failed Power Supply Modules: "<N/A>, <N/A>"

      List of Failed Fan Modules: "1, 2"

      List of Failed Electronics Modules: "1, 2"

      List of Failed Temperature Sensor Modules (Over Temp): "3"

      List of Temperature Sensor Modules Warning (Over Temp): "1, 2, 3"

      Enclosure Serial No : OPS6773421E8B90

      Enclosure Shelf Address : 1a.48

      Enclosure Logical ID : 5:005:0cc002:1e8b90

      List of Failed PoweThe following enclosures have become inactive