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OCI Installation issue

Hi,

I am installing OCI 6.3 in my laptop. It is Dell E6420 Win7-64bit. Server was installed successfully. When I run DWH setup, I get below error:

"Another version of this product is already installed. Tnstallation of this version cannot continue. To configure or remove the exisiting version of this product, use add/remove programs on the control panel."

Attaching the error for reference.

Re: OCI Installation issue

Hello,

You need a special MSI installer to install both the OnCommand Insight Server and Data Warehouse on the same machine. You can not do it by running the two MSI installers one after the other.

The MSI installer to achieve this is not available on Support with the other OnCommand Insight installers, I don't know whether and/or where you could get it. Maybe someone else here can help you there.

Regards.

Re: OCI Installation issue

Hi,

Thanks for putting that point.

I managed to get the single installer but were the issues observed:

1. During installation, it hanged (in progressing) at reporting installation. When I manually started it from services.msc it proceeded.

2. When I start cognos manually I get below error:

"Windows could not start IBM cognos service on local computer. Error 1053: The service did not respond to the start or control request in a timely fashion."

I googled it but the solutions were provided when cognos is installed as complete/independent solution, not bundled with OCI.

Any help in this?

Re: OCI Installation issue

It might be something else but when I get errors like this it is usually a memory ressource problem. You can try to dig in the log files to confirm. How much RAM is available?

Re: OCI Installation issue

My laptop have total of 4GB RAM.

Re: OCI Installation issue

You need at least 8GB to think about running both OCI and the DWH on your laptop for test purposes.

Re: OCI Installation issue

4 GB is a bit short. When I try to run everything on my Win7 physical laptop with 4 GB of RAM I end up killing pretty much everything else. And still the DWH will behave erratically most of the time. Running just the OCI server is fine though.

On the other hand, in a Parallels VM running on a 8 GB laptop, I can run the OCI server and DWH together with just 4.5 GB of allocated RAM thanks to the virtualisation.

Re: OCI Installation issue

ok, I ordered for more 4GB RAM. Is it necessary to intall any other OS on VM or I can use my native Win7 64bit to create test environment?

Another thing, once it is installed how can I restore my production database. Because I will have 2 DB files, from server and DWH. Restoring second DB will destroy the previous data. Any solution for it?

Re: OCI Installation issue

64bit Windows 7 doesn't have any memory limits you are likely to encounter.

You can restore a DWH DB and a OCI DB to the same system - they will not overlap. You need to restore the DWH DB through the DWH administrative portal, and the OCI DB through the OCI management portal.

Re: OCI Installation issue

Hi Francoi1,

I got another laptop with 8GB RAM. I installed OCI in it without any issue like earlier, but I still get same error when starting "IBM cognos" service:

"Windows could not start IBM cognos service on local computer. Error 1053: The service did not respond to the start or control request in a timely fashion."