2014-04-22 05:47 AM
my customer is unable to provide a ASUPs. This is failing because server can't access to the internet. For this a proxy server has to be defined.
2014-04-22 14:25:25,238 INFO [main] [c.n.o.a.AutoSupportSender] Sending AutoSupport file to https://support.netapp.com/asupprod/post/1.0/postA
2014-04-22 14:25:25,663 ERROR [main] [c.n.o.a.AutoSupportSender] There was a problem posting the AutoSupport message.
2014-04-22 14:25:25,669 DEBUG [main] [c.n.o.a.AutoSupportSender] Error sending AutoSupport
Also GUI based
I didn't find a way to specify the Proxy server name/ip and the port.
This is a base requirement, all other products (DOT) have this feature.
Is ther a hidden way?
2014-04-22 06:24 AM
we regret the inconvenience caused.
we already have internal burt for tracking this new feature request
(BURT ID for your reference 805721)
you can also see similar post
Comments by Alex.
>Is ther a hidden way?
I am afraid that there is no hidden way available as on today.
2014-04-22 07:31 AM
>Burt should also be targeted for OPM.
Sure, it will be.
>>Is there also a way to switch ASUP from http to smtp?
I am assuming you are looking for ASUP submission via email,if yes.
Please see "Support and Diagnostics menu" section on page 154-155.
Send as email
Sends the AutoSupport message via email to users who need a copy of the data, or to technical support
2014-04-24 07:03 AM
yeah i also used that workarround. Is there also a way to register a new system at the support. I tried to forward the same message to autosupport.netapp.com?
The Mail was in that forat:
<?xml version="1.0" encoding="UTF-8"?><onCommandAutoSupport>
<configuration administratorName="root" serialNumber="8b05c357-1fd2-4513-b306-aadc8539bb79
unfortunatly the serial never appears in our tools, like smartsolve.
So I am unable to a new case.
Have to do this against a ontap serial number wich causes wron case dispatching.