2012-03-09 06:54 AM
Since I have installed OnCommand System Manager, and selected to Save my credentials, next time I open System Manager it fails to log in with a User name called "null". Attached screenshot below.
Incorrect credentials, you may have entered invalid username or password.
No details are available.
No suggested corrective action is available.
Location is not specified.
App Name: Microsoft Internet Explorer
App Version: 4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.2; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MS-RTC LM 8)
App Codename: Mozilla
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.2; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MS-RTC LM 8)
Cookie Enabled: true
2012-03-23 01:48 AM
I've seen the same problem at different customer sites.
System Requirements were fine. IE 8 32BIT, Java JRE, ...
I could not simulate this behaviour in a demo environment.
2012-04-11 07:28 AM
I have the same problem...very frustrating.
Version : 2.0R1
Platform : Win32
User Agent : Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; MS-RTC LM 8; InfoPath.3)
2012-06-29 11:13 AM
I had this problem, though I'm not sure why since it worked fine after going to IE 9. Anyway the solution for me was simply clicking on Tools, choosing Options, and then the Clear existing passwords button. I closed that session, restarted and logged in with correct information and Save my credentials box checked. Problem fixed.
2012-09-28 01:22 AM
Navigate to the following C:\users\%username%\netapp\systemmanager
delete everything in there. The culprit I think is that the systemmanager.ks file which becomes corrupted. I think is an encyption key of some sort that is used to encrypt your username and password located in the systemmanager.config file. I deleted all of these, started oncommand and it finally saves things